Head of Shipping at Hire Resolve

The Role

• As the Head of Shipping, you will report directly to the Managing Director. You aren’t just a manager; you are a key decision-maker in a flat-structured environment. You will oversee a Shipping Coordinator and collaborate daily with a logistics team responsible for crating, inventory, and client relations. Because the processes are deeply interlinked, you’ll be expected to work alongside the team, rising to manage both people and complex global workflows.

Duties & Responsibilities

• Global Logistics Strategy: Lead the end-to-end shipping process for high-value artworks, ensuring seamless transit between South Africa and international destinations.
• New York Expansion: Serve as the primary logistical anchor for the new New York gallery, including heavy liaison with US partners and teams to ensure a successful April launch.
• Team Leadership: Manage and mentor the Shipping Coordinator while integrating with the onsite logistics, crating, and inventory teams.
• After-Hours Coordination: Due to the time difference and the scale of the US expansion, you will be required to liaise with the New York team after standard South African office hours for planning and troubleshooting.
• Process Optimization: Refine and oversee interlinked systems involving measuring, bespoke crating, and inventory management.
• Direct Reporting: Provide high-level updates and strategic shipping advice directly to the MD.

Requirements

• Experience is Paramount: This is not an entry-level position. We are looking for an established professional with a proven track record in complex shipping and logistics.
• Decisiveness: You must be comfortable making high-stakes decisions independently and under pressure.
• Flexibility: While standard hours are 09:00 – 17:30 (Monday – Friday), the nature of a global gallery launch requires significant flexibility for after-hours work.
• Personality-Driven: We are looking for a "culture fit"—someone who is professional yet adaptable enough to thrive in a creative, fast-paced environment.