Head of Student Enrolments at Profile Personnel

Job Description

• Our client is seeking an experienced and commercially driven Head of Student Enrolments to lead and optimise a large-scale enrolments function.
• The successful candidate will be responsible for driving growth, sales performance, operational efficiency, quality and conversion, while using data, technology and strong people leadership to achieve departmental objectives.

Key Responsibilities

• Lead the overall performance and strategic direction of the Student Enrolments function.
• Drive enrolment targets, conversion rates, productivity and lead utilisation.
• Analyse performance data, dashboards and reporting to identify trends and improvement opportunities.
• Lead, coach and develop Managers, Team Leaders and enrolment teams to achieve targets.
• Optimise processes and implement scalable, efficient operational practices.
• Oversee the effective use of CRM, telephony, BI, automation, AI and related technologies.
• Identify root causes of performance issues and implement effective corrective actions.
• Prepare and present performance reports, insights and recommendations to senior management.
• Drive adoption of new systems, processes and technologies across the function.
• Contribute to product positioning and identifying market opportunities.

Minimum Requirements

• Minimum 5 years' managerial experience in a data-driven environment.
• Proven experience in a high-pressure, target-driven environment.
• Strong track record of managing, motivating and developing large teams.
• Strong understanding of sales strategies, KPIs and performance management.
• Demonstrated ability to use data and reporting to identify performance issues and drive corrective action.
• Strong analytical, problem-solving and decision-making skills.
• Experience in process optimisation, operational improvement or technology adoption would be advantageous.
• Experience with CRM, telephony, BI, automation or related operational technology would be advantageous.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Comfortable working with dashboards, performance reports and digital technologies.
• Understanding of automation, AI and workflow technologies within a sales/contact-centre environment would be advantageous.

Skills & Attributes

• Strong commercial and sales leadership ability.
• Excellent analytical and data interpretation skills.
• Exceptional people management and coaching capabilities.
• Highly organised with strong attention to detail.
• Results-driven and comfortable working under pressure.
• Strong communication and presentation skills.
• Innovative, solutions-focused and able to challenge existing practices.
• Ability to inspire teams and drive a high-performance culture.