Head of Technology (JHB Hybrid) at Datafin Recruitment

ENVIRONMENT:

• FILL the pivotal role of a Head of Technology sought by a Community Upliftment Programme based in Joburg to develop and execute a scalable, innovative, and secure technology strategy that directly supports program management, operations, and learning design.
• You will manage internal teams and external technology partners, ensuring that digital solutions align with the Programme’s ambitious goal.
• The successful incumbent must possess a Bachelor’s Degree in Computer Science/Information Technology, or related field, have 10 years of IT leadership experience in scaling technology solutions within NGOs or social enterprises.
• You will also require proven success in leading digital transformation and large-scale technology integration, the ability to develop and execute technology strategies that drive organizational growth & experience managing cloud platforms, Cybersecurity, and data governance.

DUTIES:

Strategic Technology Leadership –

• Develop and implement the long-term IT and digital strategy, ensuring scalability and future-readiness across diverse connectivity environments.
• Advise leadership on emerging technology trends and identify opportunities for digital innovation across the value chain.
• Lead the creation of a technology roadmap, including digital platforms for program delivery, data systems, and operational tools.

Digital Transformation and Integration –

• Oversee end-to-end digital transformation, integrating program management, operations, and learning design systems.
• Manage the development, rollout, and adoption of critical digital tools, ensuring seamless integration with business operations for optimal program delivery.
• Lead Change Management efforts to drive digital adoption across the network and internal teams.

IT Operations and Infrastructure Management –

• Ensure secure, efficient, and reliable IT infrastructure, including cloud infrastructure, Cybersecurity, data governance, and disaster recovery planning.
• Implement robust IT governance frameworks to comply with industry standards and data privacy laws (e.g., POPIA). Manage business-as-usual (BAU) IT services, user support, and hardware/software maintenance.

Innovation and Technology Development –

• Identify and implement digital solutions to enhance user experience, program reach, and internal efficiency.
• Explore and deploy innovative technologies such as AI, automation, and data analytics to support program scaling.
• Establish partnerships with tech innovators to co-create scalable and cost-effective solutions.

Team and Vendor Management –

• Lead, mentor, and grow a tech team of 8+ (expected to grow to ~12), fostering a collaborative and continuously improving culture.
• Manage relationships with outsourced IT Service Providers, Software Developers, and Technology Consultants, ensuring clear performance metrics for both internal and external teams.

Financial Management and Budgeting –

• Develop and manage the Technology Department’s budget (R10 million plus), ensuring cost-effective resource allocation.
• Identify funding opportunities for technology investments and manage grant-funded digital projects.
• Provide regular financial reporting on IT spending and cost-saving initiatives.

Data Governance and Information Security –

• Lead the development and enforcement of data governance policies, ensuring data integrity and security.
• Oversee the protection of sensitive data, Cybersecurity protocols, and risk mitigation strategies.
• Collaborate closely with the Monitoring, Evaluation, Research, and Learning (MERL) team to ensure data systems support evidence-based decision-making.

Stakeholder Engagement and Collaboration –

• Work cross-functionally with Programme Management, Operations, and Learning Design teams to ensure technology supports and enhances program outcomes.
• Engage franchisors and partners to co-design and implement tech solutions that address network-wide needs.
• Represent the organisation in external technology forums, partnerships, and stakeholder engagements.

Key Deliverables:

• A scalable and integrated technology platform supporting a national program delivery and network operations within 2+ years.
• Fully operational and secure IT infrastructure aligned with growth targets within 3 years.
• Increased digital adoption among internal teams, franchisors, and practitioners within 3 years.
• Strengthened data security and compliance with regulatory standards within 2+ years.
• Cost-effective and impactful IT investments delivering measurable outcomes within 3 years.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Computer Science, Information Technology, or related field (Master’s Degree preferred).

Experience/Skills –

• At least 10 years of IT leadership experience in scaling technology solutions within NGOs or social enterprises.
• Proven success in leading digital transformation and large-scale technology integration.
• Strong background in Software Development, IT Operations, and Infrastructure Management.
• Experience managing cloud platforms, Cybersecurity, and data governance.
• Demonstrated capability in managing external tech vendors and large cross-functional teams.
• Strategic Leadership: Ability to develop and execute technology strategies that drive organizational growth.
• Technical Expertise: In-depth knowledge of software development, cloud infrastructure, and IT security.
• Innovation and Problem-Solving: Creative thinker with a focus on scalable, impactful solutions.
• Change Management: Proven ability to lead digital transformation initiatives.
• Stakeholder Engagement: Excellent communication and relationship-building skills.
• Financial Acumen: Budget management and resource optimization.
• Team Leadership: Experience in building high-performing, collaborative IT teams.