Head: Operational Excellence at Nedbank

Job Purpose

• To act as a senior leader and take responsibility for the Operational Excellence centre of excellence in providing critical operational and transformational support across the business.

Job Responsibilities

To develop and drive an Operational Excellence transformation programme, with a focus on critical initiatives that will meaningfully advance operational areas along their operational excellence journey – key initiatives include:

• Maintaining and automating value driver trees
• Instilling a data driven approach towards operational management
• Building momentum for a continuous improvement programme
• Developing advanced capacity planning models
• Driving various strategic initiatives
• Develop an annual Operational Excellence strategy and plan, while ensuring buy-in from the executive team and operational areas.
• Embed Artificial Intelligence into the Operational Excellence programme and serve as an AI champion for the division, while working with all operational areas to coordinate / guide their AI agenda.
• Work together with digital and process teams to discover, assess and execute cross-functional transformational initiatives.
• Provide consolidation of reporting needs for group and strategy reporting, including Opcom, updates to various risk forums / business reviews and other regular submissions.
• Build a high-performance team by embodying Nedbank’s values, paying close attention to planning and sound management resources and retention critical staff.
• Coordinate strategic initiatives and collaboration through joint planning and review sessions with CIB’s Digital Office.
• Conduct ongoing ad hoc initiatives and analytic requests to support overall CSD operations.
• Pitch and drive innovative and pragmatic approaches towards meeting broader strategic objectives.
• Drive other strategic and operational priorities.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant Masters Qualification

Minimum Experience Level

• 10 years+ working experience and relevant industry experience
• At least 5 years of operational exposure

Technical / Professional Knowledge

• Problem solving
• Change management
• Research and analytics
• Business acumen
• Banking knowledge
• Banking operations management
• Project management
• Financial acumen
• Business writing and presentation skills
• Banking procedures
• Industry trends
• Microsoft office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Cluster specific operational knowledge

Behavioural Competencies

• Structured problem solver
• Action oriented
• Systems thinking inclined
• Leadership
• Influencing and facilitating change
• Clear communication
• Decision making
• Innovation