Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
Job Responsibilities
- Expectations of an Automation Design Practitioner I is to have the cognitive ability to grasp the basic automation concepts, have some practical automation experience through the build of some low-level processes, can help themselves around the concept of requirement gathering/analysis, is open for innovative thinking on alternative ways to solve the business need, and will have the ability to work on low to medium complex processes.
- Some coaching and mentoring will be required. No dual tasking required as well as no additional skill incorporation.
- Under supervision of a senior, perform requirements analysis to understand, structure, organize and specify the business need.
- With supervision, conduct the process walkthrough sessions to ensure correct interpretation of the business need and to eliminate any uncertainties.
- Under supervision, head up requirements sign off session with your business stakeholders.
- Under supervision, apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution.
- Under supervision of a senior, document requirements with quality and by using your own words to ensure understanding.
- Maintain the integrity of all current and future requirements for processes you are responsible for.
- Ensure continues document review sessions are conducted with a senior to keep you on the right track.
- Use visual diagrams to model scope, process flows, and dependencies.
- Writing requirements using business language in order to ensure your SME’s is in alignment with WHAT they expect the automated process should do.
- Writing your design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
- Under supervision, create all necessary artifacts and ensure that the necessary signoffs are obtained.
- Develop according to RPA best practices and principles, within an agile framework.
- Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
- Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes
- Seek continuous development guidance from seniors to ensure you are on the right track.
- Under supervision, debug and fix running processes in your portfolio.
- Provide quality business support for processes your team is accountable for.
- Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve your problem first but be confident to admit when you failed and ask when you need help.
Essential Qualifications - NQF Level
Preferred Qualification
- NQF Level 6 Qualification in Computer Science or Information Technology
Certifications
Essential (Non negotiable):
- Blue Prism Associate Developer Certificate
Preferred:
- Blue Prism Developer Certificate
- Blue Prism Solution Designer Certificate
Minimum Experience Level
- Ability to develop processes at a low to medium complexity under supervision
- 12-24 months Blue Prism development
- Business Analysis techniques and practices experience
- Tester experience
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant Software and system Knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
- To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking.
- Provide leadership across multiple initiatives guiding engineering lead practitioners to achieve product / programme alignment.
Job Responsibilities
- Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements
- Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology)
- Deep understanding of solution architecture principles and patterns
- Managing a Multi stack technologies on-premises, and Cloud (SaaS and PaaS)
- Experience with API integrations with external (3rd Party) systems or platforms i.e. In-House + SAP or COTS + ServiceNow
- Able to perform system analysis & design of systems, understands multiple functional areas/modules within SAP systems to drive end-to-end solution and integration technical design
- Experience in seeing designs through to implementation
- Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs
- Flesh out designs and contribute to functional and non-functional requirements
- Assist software designers with lower level designs
- Troubleshoot issues relating to technical delivery
- Design with a holistic, robust and sustainable mindset
- Apply a product management mindset (long term thinking)
- Mentor and coach software engineering practitioners
- Keep abreast of the technical landscape on how it fits together
- Understand constraints and risk and make the necessary trade-offs
- Influence and negotiate with key stakeholders
- Craft the end to end solution taking into consideration: people, technology, systems and data
- Future proof end to end solutions as far as possible within the organisation constraints
- Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability
- Grow the engineering lead practice through contributing to the engineering lead chapter
- Drive organisational alignment across areas of accountability
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
Essential Qualifications - NQF Level
Preferred Qualification
- BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)
Preferred Certifications
- SAP Certification
- TOGAF Certification , ITIL (Information Technology Infrastructure Library) or equivalent
Minimum Experience Level
- Min 8 Years experience in similar roles.
Technical / Professional Knowledge
- IT Architecture
- IT Concepts
- Systems Analysis and design
Behavioural Competencies
- Technical/Professional Knowledge and Skills
- Decision Making
- Collaborating
- Innovation
- Influencing
- Managing Work
- Continuous Learning
- Coaching
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence.
- Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain.
- Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.
Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics
- Understand all elements of the portfolio, solution, program and team backlog
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 7 - 10 years
- Managerial : 1 - 2 years
- BA experience, manage multiple IT Projects and exposure to complex enterprise wide programmes, business and industry exposure and Lead BA role
Technical / Professional Knowledge
- Research methodology
- Data and Business analysis
- Strategy planning and execution
- BA Body Of Knowledge
- Agile Concepts
- Process Engineering Skills
- Business Analysis Descipline , Techniques and Practices
- Global business analysis Trend
- Information Technology concepts
Behavioural Competencies
- Decision Making
- Technical/Professional Knowledge and Skills
- Driving Innovation
- Digital Acumen
- Coaching
- Building Networks
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Job Purpose
- To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
- To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers
Job Responsibilities
- Technical experience as a Developer
- DevOps experience
- Intricate knowledge of the technical architecture of Front Arena
- Experience with Front Arena integration development
- Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
- Design and develop project solutions
- Grow the teams’ skills and knowledge
- Assist developers with how to solve technical solution
- Provide guidance to stakeholders in terms of expertise and experience
- Guide and practice code design, analysis and integration to ensure effective application of technology
- Conduct Technology Reviews of code and design quality assurance
- Drive assets health in the relevant technologies or domains
- Define and review Patterns / practices/standards in application of technology or domain
- Guide Code Branching and Merging
- Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
- Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
- Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
- Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
- Plan and drive implementation of the agreed technical roadmaps
- Conduct research and development experimentation to test thinking regarding technology or domain applicability
- Participate in special interest groups and confrerences relating to these assets
- Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
- Assist with and apply troubleshooting to resolve issues
- Evaluate and influence technology decisions
- Mitigate risk by evaluating risks and impacts on technology or domain
- Update the asset knowledge base
- Conduct internal knowlege sharing sessions
- Provide coaching, mentoring and upskilling of others within area of expertise
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
- Conduct self development both by mentoring others and being mentored
- Participate in the talent management practise of the Engineering stream
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Diploma / Certificate relevant
Preferred Certifications
- Certificate in relevant solution design methodologies where available
Minimum Experience Level
- Min 5 years IT experience
Technical / Professional Knowledge
- Information Technology (IT) Architecture
- IT Infrastructure Architecture
- IT / Banking knowledge
- Systems design
- Requirements analysis
Behavioural Competencies
- Decision Making
- Managing Work
- Quality Orientation
- Building Partnerships
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
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Job Purpose
- To play a critical role in ensuring the successful development and delivery of high-quality products. Have a deep understanding of customer needs, strong business acumen, and effective communication skills to collaborate with cross-functional teams.
- Is responsible for identifying and prioritizing product features, guiding the development process, and maximizing the value delivered to customers and stakeholders on a team level. Able to manage a backlog and work effectively with the development team.
Job Responsibilities
- Define the scope to be delivered in the iterations in alignment with the Product Manager’s vision
- Lead iteration review meetings to share iteration performance and latest product features
- Provide guidance in quantifying and mitigating impediments impacting the completion of release/iteration goals
- Provide input into specifications for product features so that it is clearly understood by the development teams
- Contribute to design, requirements, user stories, acceptance criteria and test cases, the architectural runway and continuous value flow
- Prioritise the team backlog for implementation to prioritise against value, readiness and product priorities, which enable the timelines.
- Assist with ART backlog prioritisation, and educate the ART during PI Planning
- Act as an ambassador for the delivery roadmap of the product and ensure that the right solutions are built in the right way through collaboration with all stakeholders and the agile team
- Lead the program increment planning product release plans and set expectation for delivery of new functionality
- Incorporate feature requests from stakeholders and requirements into the product roadmap, in alignment with the product manager
- Plan releases and upgrades in alignment with product requirements
- Contribute to solution design plans, product vision, roadmap and growth opportunities for the product or component owned by the Agile team
- Collaborate with development teams to deliver innovative solutions with an appropriate sense of urgency
- Enable connection between the team and stakeholders ensuring the identified problem and /or opportunity is solved
- Ensure alignment across customer experience standards
- Have a clear understanding of the prioritized product features to be delivered between stakeholders
- Advocate the customer needs and priorities to the team in order to ensure the voice of customer is present in all sessions and delivery is aligned to customer needs
- Attend and contribute to agile nWoW ceremonies and PI planning to enable the Agile team to work and plan effectively to deliver value
- Coordinate any common objectives and dependencies with other Product owners to manage capacity and deliverables
- Ensure adherence to enterprise priority principles to maximise value delivery across the organisation
- Collaborate with Chapter COEs to clearly understand and adopt their practices, principles, and ways of working
- Lead Agile Team members to work according to Nedbank and industry best practices.
- Prepare for PI Planning by understanding the Vision and Program Increments, forecasting work through Roadmaps, and managing the Team Backlog"
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Preferred Certifications
- Scaled Agile Framework (Leading SAFe, SAFe Product Owner/Product Manager (POPM),
- Entry level BA certification
Minimum Experience Level
Technical / Professional Knowledge
- communication
- Problem solving skills
- Business Acumen
- Business Analysis
- Design Thinking
- Agile Product Management
- Principles and practices of agile
- Agile methodologies
Behavioural Competencies
- Collaborating
- Customer Orientation
- Decision Making
- Technology Savvy
- Planning and Organizing
- Continuous Improvement
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Job Purpose
- To act as a senior leader and take responsibility for the Operational Excellence centre of excellence in providing critical operational and transformational support across the business.
Job Responsibilities
To develop and drive an Operational Excellence transformation programme, with a focus on critical initiatives that will meaningfully advance operational areas along their operational excellence journey – key initiatives include:
- Maintaining and automating value driver trees
- Instilling a data driven approach towards operational management
- Building momentum for a continuous improvement programme
- Developing advanced capacity planning models
- Driving various strategic initiatives
- Develop an annual Operational Excellence strategy and plan, while ensuring buy-in from the executive team and operational areas.
- Embed Artificial Intelligence into the Operational Excellence programme and serve as an AI champion for the division, while working with all operational areas to coordinate / guide their AI agenda.
- Work together with digital and process teams to discover, assess and execute cross-functional transformational initiatives.
- Provide consolidation of reporting needs for group and strategy reporting, including Opcom, updates to various risk forums / business reviews and other regular submissions.
- Build a high-performance team by embodying Nedbank’s values, paying close attention to planning and sound management resources and retention critical staff.
- Coordinate strategic initiatives and collaboration through joint planning and review sessions with CIB’s Digital Office.
- Conduct ongoing ad hoc initiatives and analytic requests to support overall CSD operations.
- Pitch and drive innovative and pragmatic approaches towards meeting broader strategic objectives.
- Drive other strategic and operational priorities.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Masters Qualification
Minimum Experience Level
- 10 years+ working experience and relevant industry experience
- At least 5 years of operational exposure
Technical / Professional Knowledge
- Problem solving
- Change management
- Research and analytics
- Business acumen
- Banking knowledge
- Banking operations management
- Project management
- Financial acumen
- Business writing and presentation skills
- Banking procedures
- Industry trends
- Microsoft office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Cluster specific operational knowledge
Behavioural Competencies
- Structured problem solver
- Action oriented
- Systems thinking inclined
- Leadership
- Influencing and facilitating change
- Clear communication
- Decision making
- Innovation
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Job Purpose
- To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.
Job Responsibilities
GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans, Credit cards).
- Ensure client's needs assessment is completed to offer related products and services.
- Inform clients of finacial products, features and benefits.
- Deliver sales targets and achieve client acquisition, growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
- Keep clients informed of progress regarding their applications, queries and requests.
- Position client's financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients, provide client service and meet client's identified needs.
- Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable, educate and migrate clients on digital.
LEAD, RISK & COMPLIANC
- Identify and recommend opportunities to enhance processes, systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence, teamwork and personal development goals.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management, principles, methodology and scheduling.
- Report suspicious transactions.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS accredited Qualification (Accounting, Finance, Banking, Business)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Interbank operations
- Problem solving skills
- Client Relationship Management
- Product sales skills
- Employee engagement methodologies
- Microsoft Office
- Relevant Nedbank policies and procedures
Behavioural Competencies
- Sustaining Customer Satisfaction
- Building Customer Relationships
- Sales Persuasion
- Targeting Sales Opportunities
- Planning and Organizing
- Technology Savvy
- Adaptability
Advert closing date: 06/07/2026
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Job Purpose
- This role sits within Group Risk and is responsible for shaping, challenging and monitoring the bank’s credit risk appetite and portfolio performance to ensure alignment with strategy, capital constraints, and regulatory expectations.
- The successful candidate will provide credit risk quality assurance to senior management, driving insight-led decision-making through rigorous analytics, forward-looking risk assessment (including early warning indicators and scenario analysis) and clear communication of portfolio risks and opportunities.
Job Responsibilities
Portfolio Analytics & Performance Oversight
- Analyse and interpret credit portfolio performance, identifying emerging risks, concentrations, and structural shifts.
- Provide forward-looking insights through: Early warning indicators, Leading indicators of credit deterioration and Scenario analysis.
- Assess the sustainability and quality of earnings through deep credit risk analysis (e.g., impairments, CLR, Stage 3 trends)
Insight Generation & Decision Support
- Produce high-impact reporting for Exco, Board, and risk committees, translating complex risk dynamics into simple, actionable insights.
- Provide independent challenge and assurance on: Credit strategy, Portfolio growth plans and Impairment/RWA adequacy
- Benchmark portfolio performance and strategy against peer banks and industry best practice.
Concentration Risk & Portfolio Optimisation
- Monitor and manage portfolio concentrations and risk exposures across sectors, geographies, and products.
- Identify optimisation opportunities to improve risk-return outcomes and portfolio resilience.
Support strategic decisions on growth, risk-taking, and capital allocation.
Risk Appetite Framework Development & Governance
- Lead the development, enhancement and maintenance of credit risk appetite frameworks, metrics, and thresholds.
- Translate Group-level appetite into actionable business-level limits and guardrails.
- Review and challenge business unit proposals on appetite calibration, ensuring alignment with Group strategy and capital constraints.
- Ensure alignment between risk appetite, business planning and portfolio strategy.
Regulatory & Strategic Alignment
- Interpret regulatory developments (e.g., IFRS 9, SARB guidance) and assess impact on: Risk appetite metrics, Credit risk measurement and Portfolio strategy
- Ensure the framework is aligned with the Enterprise Risk Management Framework and Risk Appetite Framework governance standards
Capability Building & Innovation
- Drive continuous improvement in: Analytics capability (automation, modelling, dashboards) and Risk measurement techniques.
- Introduce advanced analytics approaches (e.g., decomposition, Early warning indicator frameworks etc).
- Contribute to building a high-performance, intellectually rigorous team culture.
Stakeholder Engagement & Influence
- Engage with senior stakeholders across: Business units, Finance, Risk functions and Group Economic Unit.
- Influence decision-making through data-led insights and constructive challenge.
- Present confidently in senior forums, including credit committees and technical forums
Preferred Qualification
- Bachelor’s degree in a quantitative field (Mathematics, Statistics, Econometrics, Finance)
- Postgraduate degree preferred
- Preferred Certifications
- FRM/ PRM/ CFA advantageous
Technical / Professional Knowledge
- Strong analytical capability (Excel, SAS/SQL, Python preferable)
- Experience with Credit risk metrics (CLR, Stage 3, Coverage, RWA Density etc)
- Understanding and experience in Risk appetite Frameworks
- Ability to translate data into clear business insights
- Strategic Business Planning
- Reporting
Behavioural Competencies
- Self-starter
- Strong critical thinker with ability to challenge constructively
- High levels of ownership and accountability
- Excellent communication (written and verbal) – able to simplify complex concepts
- Curiosity and continuous learning mindset
- Ability to operate at both deep technical level and strategic level
Minimum Experience Level
- 5+ years in:
- Credit risk analytics
- Portfolio management
- Risk appetite/ capital / impairment analytics
- Proven experience working with senior stakeholders and governance forums.
Closing date: 8 July 2026
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Job Purpose
- We are hiring a ServiceNow Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the ServiceNow platform to streamline our HR processes and enhance employee experiences.
- This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure
Job Responsibilities
Solution Design & Configuration:
- Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
- Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
- Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones
Development & Integration:
- Develop secure, maintainable code using JavaScript, Glide API, ServiceNow Scripted REST APIs, UI Scripts, and Server-side scripting
- Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
- Implement role-based access controls (RBAC), security constraints, and contextual security for HR data
Platform Governance & Quality:
- Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
- Conduct unit testing, peer reviews, and support UAT with HR stakeholders
- Maintain technical documentation (design specs, data models, flow maps, runbooks)
Operations & Support:
- Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
- Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
- Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)
Collaboration & Delivery:
- Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
- Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
- Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma / Certificate in multiple languages
Preferred Certifications
- Bachelor’s degree in mathematics, engineering, information systems, or a related field
- Completed ServiceNow Certifications (preferably)
Minimum Experience Level
- 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
- Knowledge of HRSD Implementation (preferably)
- Completed ServiceNow Certifications (preferably)
- Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
- Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
- Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
- Strong analysis, problem-solving, and decision-making skills
Technical / Professional Knowledge
- IT Data structures
- Application systems
- Agile Development
- System Development Life cycle(SDLC)
Behavioural Competencies
- Managing Work
- Collaborating
- Quality Orientation
- Applied Learning
- Initiating Action
- Technical/Professional Knowledge and Skills
Closing date: 3 July 2026
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Job Purpose
- To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions.
Job Responsibilities
- Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
- Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
- Meet monthly individual and team performance targets by setting expectations and accountabilities.
- Build and maintain effective working relationships by conducting staff engagement sessions.
- Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
- Create customer service culture by resolving queries effectively within turnaround times.
- Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
- Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
- Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
- Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
- Adapt to changes in Legislation by educating staff and conducting compliance assessments.
- Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
- Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Client service principles
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Earning Trust
- Decision Making
- Influencing
- Driving for Results
- Planning and Organizing
Closing Date
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Job Purpose
- To provide advice, coach and support contact centre agents to improve the quality of service provided to the external and internal clients in order to minimise security risks against the Bank as well as manage the Bank's Net Promoter Score.
Job Responsibilities
- Recommend and advise the necessary action to be taken where performance gaps have been identified to improve workflow efficiency.
- Provide support and advice on the necessary actions to be taken where performance gaps have been identified during the conversation between an agent and a client through various coaching methodologies.
- Provide feedback within the turn around time to the agent and team leader by arranging a meeting to discuss the results of the assessment.
- Reiterate the Business Key Performance indicators through Group Coaching sessions.
- Support the Business with ad-hoc functionality.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Build and maintain relationships with internal and external stakeholders through effective communication and engagement at all levels.
- Delivering on ad-hoc requests from external stakeholders to enhance the relationship.
- Utilisation of the evaluation form to assess the agent/client interaction by analysing the interaction / correspondence.
- Monitor and drive the correct agent behavior and system usage on all interactive channels.
- Ensure random interactive assessments are performed consistently and agents are complying with Policies and Procedures.
- Identify negative agent quality related behaviors through performance gaps and effectively coach them to improve.
- Maintain and celebrate good and consistent agent behaviours.
- Escalate all Process Gaps and Training intervention needs which were identified during client interactions.
- Keep abreast and comply to legislation and other industry changes that impacts on role.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g.staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Essential Qualifications - NQF Level
Preferred Qualification
- Certificate or Diploma in Quality Assurance / Coaching Certificate
Minimum Experience Level
- 2- 3 years experience in contact centre environment at a supervisory level.
- 1-2 years coaching experience (preferable)
Technical / Professional Knowledge
- Microsoft Office
- Administrative procedures and systems
- Business writing skills
- Data analysis
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
Behavioural Competencies
- Quality Orientation
- Planning and Organizing
- Building Customer Loyalty
- Continuous Improvement
- Collaborating
- Influencing
- Decision Making
- Building Partnerships
Closing Date
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Job Purpose
- To support the formulation and execution of the brand strategy and the annual brand plan. To manage the effective implementation of the brand plan with the objective of influencing targeted consumers or businesses to choose Nedbank's products and services. Furthermore, the incumber must achieve specific measurable business and brand objectives.
Job Responsibilities
Develop strategies to improve brand positioning
- Provide strategic and data driven support in the development of the marketing and brand strategies for the enterprise.
- Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
- Support the achievement of the business strategy, objectives and values.
Managing & Monitoring of Brand Operations
- Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations.
- Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
- Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
- Provide input on campaigns and activities across relevant marketing squads.
- Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
- Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
- Ensure relevant and impactful marketing and communications tactics and implementation.
Building Collaborative Partnerships
- Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
Essential Qualifications - NQF Level
Preferred Qualification
- A marketing relevant qualification Essential Certifications
- Marketing Association of South Africa (MASA)
Minimum Experience Level
Type of experience
Technical / Professional Knowledge
- Accounting principles
- Communication Strategies
- Governance, Risk and Controls
- Decision-making process
- Company/Division/Cluster/Business Unit specific business knowledge
- Understanding of branding & brand building principles and techniques as drivers of marketing strategy
- Writing of briefs and verbal articulation thereof to internal and external stakeholders
- Development and implementation of marketing plans in support of the marketing and business strategies
Behavioural Competencies
- Building Partnerships
- Driving Execution
- Business Acumen
- Hyper-Collaboration
- Driving for Results
- Initiating Action
- Communicating in the Digital Age
Job Post End Date: 07 July 2026
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Job Purpose
- Design, build, and maintain data models and orchestrated pipelines for a defined domain; translate requirements into documented data flows and reusable models, add tests and observability, tune cost and performance and keep datasets timely and well-documented. Mentors and guides junior Analytics Engineers.
Job Responsibilities
Analytics Engineering Alignment
- Drive understanding of the purpose, behaviour and user interactions with the data to optimise self-service offerings and improve Nedbank users' experience in accessing data, provide support to users in understanding and accessing data.
- Provide overall Data Management Guidance and alignment to Nedbank's Data Management frameworks and standards.
- Support the achievement of the Nedbank data strategy, data architecture roadmap, business strategy, objectives and values.
Design Data and Conceptual Modelling
- Displays a deep understanding of business data and information requirements, the related data flow, business processes and systems that generate the data required as well as the properties, profile and behaviour of the data.
- Partner with stakeholders to lead discovery and prioritisation, translate requirements into a data-product backlog with data contracts and acceptance criteria, manage trade-offs and ensure delivery aligns to measurable outcomes and SLAs.
- Collaborate with various teams including Data Modelers, Data Engineers, Data Architects and Data Governance to align data discovery insights and implement complex data solutions.
- Has an intermediate understanding of Data, Object Oriented, Data Vault, Relational and Dimensional modelling concepts and techniques.
Data Architecture
- Design, build, and maintain scalable data architecture, including data models, schemas and metadata, to support efficient data storage, retrieval, and analysis.
- Oversee data collection mechanisms and how they fit into data architecture, partnering with internal and external stakeholders to ensure quality and accuracy.
- Continuously refine data analysis techniques and explore new techniques, be familiar with all the tools and systems within the Nedbank Data Ecosystem, and enhance the quality of work.
Databases Specifications
- Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved.
- Perform data testing and validation activities such as error resolution and data quality validation end to end through the data lifecycle.
- Provide detailed data specifications for downstream engineering tasks.
- Use data profiling techniques, contribute to the definition of data standards, identify potential data quality issues, report on and propose possible solutions.
Databases Installation
- Install and test complex databases and associated products to ensure they are suitable for use and meet customer requirements.
- Build and maintain APIs in collaboration with Data and/or Software Engineers.
- Has an Intermediate understanding of the utilisation and adoption of Cloud Technologies and platforms in database Installation.
Job Responsibilities
Data Pipelines
- Ensure good data governance practices are met as regards data quality in the form of evidenced data validation checks and data reconciliation and ensure that all metadata and lineage requirement have been considered and implemented.
- Build and maintain complex data pipelines to efficiently extract data from multiple sources, in multiple formats and structures, and load target systems, whilst transforming data to a common model or structure, to provide data in a consistent, useable format to Nedbank data stakeholders.
- Automate, monitor and improve the performance of data pipelines.
- Lead the implementation of data lineage in the metadata hub for all data pipelines built.
- Ensure that data validation and reconciliation checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
Data Protection
- Ensure that all work adheres to regulatory requirements, maintaining compliance with all relevant data policies, privacy standards, and ownership guidelines.
Talent Development
- Mentor, guide, and provide training to Data Analytics Engineers to enhance their analytical and technical skills, manage their performance, growth and development.
- Perform review on work performed by team members as well as review and govern work performed by other data teams.
- When required, lead a team of Junior data Analytics Engineers and manage day-to-day activities, allocation, growth and development.
- Partner with squads to manage the performance of resources.
- Ensure a documented data skills framework exist to guide the upskilling of resources.
- Ensure skill assessment is in place for practice resources and resources on squads.
- Drive delivery of training content, and communication of the availability thereof, for the practice.
Essential Requirements
- Undergraduate Degree
- General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)
- Managerial Experience: Experience of general supervision of more junior colleagues (7 to 12 months)
Technical Expertise
- Enabling Self-Service Insights: Works with full competence to create intuitive, governed data models and metrics, document them and empower stakeholders to self-serve insights. Typically works without supervision and may provide technical guidance.
- Build Data Products: Works with full competence to create reliable datasets/metrics/APIs, document and permission them, deploy to users, monitor and improve. Typically works without supervision and may provide technical guidance.
- Design Data Products: Works at an advanced level to discover user needs, define value and outcomes, specify data contracts, success metrics and plan the roadmap. Typically works independently and provides guidance.
- Data Visualisation: Works at an advanced level to select the best data visualising tools to create accessible and accurate visuals and to turn these into a clear narrative, highlighting what matters and guide decisions. Typically works independently and provides guidance.
- Data Governance Principles: Works with full competence to manage data in accordance with the organisation's data governance protocols, including sourcing, handling, classifying, storing, monitoring, extracting, loading, transporting and securing relevant data, while understanding and applying data quality principles to enhance the accuracy, consistency, and reliability of organisational data. Typically works without supervision and may provide technical guidance.
- Business Data Modelling: Works with full competence to conduct activities to collect, analyse, diagram (model) and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems. Typically works without supervision and may provide technical guidance.
Behavioural competencies
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.
- Ensures Accountability: Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
- Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward. For example, consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
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Job Purpose
- To provide strategic leadership and commercial ownership of SME coverage within a defined region, driving sustainable revenue growth, market share expansion, and superior client value through the execution of BCB SME strategy.
- The role is accountable for leading high-performing teams, enhancing customer engagement, and embedding a disciplined credit and sales culture, ensuring delivery against Nedbank’s ambition to achieve 15% SME market share.
Job Responsibilities
SME Sales & Market Share Growth
- Lead regional SME acquisition, cross-sell and portfolio optimisation strategies to drive revenue growth (NII/NIR).
- Deliver against regional growth targets and actively contribute to the BCB SME market share ambition.
- Identify and unlock sector-specific opportunities within the SME ecosystem.
- Drive disciplined pipeline management and conversion performance across Business Managers.
Strategic Coverage & Execution Leadership
- Translate BCB SME strategy into regional execution plans and coverage models.
- Implement dynamic portfolio segmentation and client allocation frameworks to optimise cost-to-serve and ROE.
- Lead the rollout of new SME propositions, operating models, and enablement initiatives (Project Ignite alignment).Drive agility and responsiveness to changing SME market dynamics.
Customer & Relationship Leadership
- Drive a client-centric, proactive relationship model focused on value creation and retention.
- Lead high-impact client engagements, especially for complex or strategic SME relationships.
- Ensure delivery of a seamless and integrated client experience across sales, service and credit touchpoints.
- Embed customer insight-led decision making through feedback, NPS and digital signals.
Credit & Risk Leadership
- Maintain strong credit oversight and governance across the region.
- Review and guide complex credit submissions, ensuring quality, sound judgement, and alignment with risk appetite.
- Balance growth with sustainable risk practices, ensuring portfolio quality and profitability.
People & Capability Leadership
- Lead and develop high-performing SME business teams, including Business Managers and Relationship Service Specialists.
- Build capability in solution selling, credit writing, sector knowledge and client engagement.
- Drive a performance-led culture, ensuring clear accountability and high execution standards.
- Develop a strong succession and talent pipeline aligned to SME growth.
- Embed a credit-risk culture across teams.
Financial & Operational Management
- Own and manage regional budgets, cost-to-serve optimisation and productivity metrics.
- Ensure efficient resource allocation, workflow management and operational discipline.
- Drive execution excellence in projects, systems and process implementation.
Monitor and respond to regional performance trends and corrective actions.
Stakeholder & Ecosystem Leadership
- Build strong internal partnerships across Credit, Product, Risk, and Enablement functions.
- Engage with external SME ecosystem stakeholders (industry bodies, partners, intermediaries).
- Represent Nedbank in the SME market to strengthen brand presence and credibility.
Our Ideal Candidate
- A proven SME or Commercial Banking leader with a strong track record in driving regional sales growth, portfolio optimisation and market share expansion.
- A strategic executor who translates BCB SME strategy into clear regional plans, coverage models and measurable commercial outcomes.
- An experienced leader of leaders, skilled at building high-performing sales, service and credit teams with strong accountability and succession depth.
- A commercially astute professional with advanced financial and credit acumen, capable of guiding complex credit decisions while balancing growth, risk and profitability.
- A client-centric relationship leader who champions proactive engagement, value creation and a seamless end-to-end SME customer experience.
- A credible influencer in a matrix environment, with strong stakeholder management skills and a disciplined approach to governance, risk and regulatory compliance.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Qualification
- NQF 7: Degree in Commerce, Finance, Business or related field
- Preferred: NQF 8 (Honours / Postgraduate in Finance or Business)
Minimum Experience Level
- 8–10 years in Banking / Financial Services
- Minimum 5–7 years in leadership roles managing managers
- Proven track record in SME / Commercial Banking and sales leadership
Professional Knowledge and Competencies
- Strong business and financial acumen
- Advanced credit analysis and credit writing capability
- SME sector and market understanding
- Strategic planning and commercial execution
- Portfolio management and optimisation
- Risk and compliance management
- Data-driven decision making
- Strategic leadership and execution
- Driving high-performance sales culture
- Advanced decision-making and judgement
- Customer-centric thinking
- Leading through change and ambiguity
- Coaching and talent development
- Influencing and stakeholder management
Technical Competencies
- Strategic planning
- Budgeting
- Financial Accounting Principles
- Business principles
- Communication Strategies
- Financial Acumen
- Business writing skills
- Capacity planning
- Relevant regulatory knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Aligning and Executing Sales Strategy
- Motivating the Sales Team
- Driving for results
- Decision Making
- Planning and Organizing
- Building the Sales Team
- Driving Successful Customer Engagements
- Coaching
Closing Date: 07 July 2026
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 06/07/2026
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Job Purpose
- To drive the strategy, development, and performance of travel and entertainment (T&E) payment products, including corporate cards, virtual payments, and expense management solutions, ensuring they meet client needs, deliver revenue growth, and remain competitive in the market.
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Technical Skills Required
- Payments & Card Systems Knowledge
- Data & Business Analytics
- Expense & Travel Ecosystem Integration
- Digital & API Knowledge
- Product Development & Agile
- Risk, Fraud & Compliance Technology
- Financial & Commercial Systems
- Virtual Cards and Embedded Ecosystems
- Experience with travel data reporting and booking tools
- Card Schemes and Payment Industry knowledge
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Qualification
- Bachelor’s degree in one of the following fields: Business Management/ Finance / Accounting/ Information Systems / Technology/ Engineering or related commercial disciplines
- Postgraduate qualification (e.g., Honours, MBA, or equivalent) in Business, Finance, or Technology
Preferred Certifications
- Product Management certifications: Certified Product Manager (AIPMM). Agile Project Management
- Certified Scrum Product Owner (CSPO)
- Agile / Scrum certification. Payments & Cards
- Payments industry certifications or short courses
Minimum Experience Level
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
Behavioural Competencies
- Customer Focus
- Decision Making
- Facilitating Change
- Initiating Action
- Innovation
- Technical/Professional Knowledge and Skills
Closing Date: 08 July 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Minimum Experience Level
-
1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 02/07/2026
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Job Purpose
- To both execute on and oversee multiple complex data initiatives, ensuring that relevant high-quality data is available in a timely manner for various analytical processes.
- Take ownership of complex analytics engineering tasks within a team; evolve schemas and pipelines in assigned areas, contribute to standards and patterns, ensure reliability and privacy-by-design and support peers with practical guidance.
Job Responsibilities
Analytics Engineering Alignment
- Navigating the bank’s systems and data landscape, ensuring alignment between data initiatives and business objectives.
- Optimise the data engineering analysis process, mentoring junior and intermediate analysts, conducting performance reviews, and supporting professional development.
- Lead the creation and maintenance of the enterprise frameworks, standards, processes and procedures applicable to specific data practices at an enterprise level, ensuring that data practices are aligned to industry, matured to the correct level and entrenched consistently within squads.
- Drive understanding of the purpose, behaviour and user interactions with the data to optimize self-service offerings and improve Nedbank users' experience in accessing data, provide support to users in understanding and accessing data.
- Provide overall Data Management Guidance and alignment to Nedbank's Data Management frameworks and standards.
- Drive the Nedbank Data Strategy, Data Architecture roadmap, business strategy, objectives and values.
- Define, establish and maintain the data practices strategy and framework
- Define, establish and maintain the data policies, standards and guidelines for the practice.
- Establish and maintain the processes, procedures and methods of delivery of the data practice.
Design Data and Conceptual Modelling
- Understand and translate business requirements into data solutions, perform impact analysis to assess scope and budgeting implications, and engage effectively with key stakeholders across the bank.
- Collaborate with Business teams, Data Scientists, Engineers, Modelers, Architects, and Governance and act as a key liaison between teams to ensure data discovery supports business insights required.
- Ensure initiatives across squads and teams are aligned with the business objectives and the data strategy is achieved.
- Advise stakeholders and other staff on application of data engineering analysis practices through consultation.
- Has an advanced understanding of Data, Object Oriented, Data Vault, Relational and Dimensional modelling concepts and techniques.
Data Architecture
- Oversee the designing, building and maintenance of scalable data architecture, including data models, schemas and metadata, to support efficient data storage, retrieval, and analysis.
- Design, implement, and evolve robust and effectively aligned architecture solutions that operate in the business ecosystem.
- Ensure good data governance practices are met as regards data quality in the form of evidenced data validation checks and data reconciliation and ensure that all metadata and lineage requirement have been considered and implemented
Databases Specifications
- Approve complex database specifications, ensuring that all agreed standards and protocols are followed and data integrity is preserved.
- Suggest improvements for standards and protocols for database specifications.
- Perform complex data testing and validation activities such as error resolution and data quality validation end to end through the data lifecycle.
- Develop and implement strategies for data discovery and profiling to optimise understanding of the data to better enable further analytical processing.
Job Responsibilities Continue
Databases Installation
- Ensure installation and testing of complex and interrelated databases and associated products to ensure they are suitable for use and meet customer requirements.
- Oversee the building and maintenance of APIs in collaboration with Data and/or Software Engineers.
- Has an advanced understanding of the utilisation and adoption of Cloud Technologies and platforms in database Installation.
Data Pipelines
- Ensure good data governance practices are met as regards data quality in the form of evidenced data validation checks and data reconciliation and ensure that all metadata and lineage requirement have been considered and implemented.
- Build and maintain complex data pipelines to efficiently extract data from multiple sources, in multiple formats and structures, and load target systems, whilst transforming data to a common model or structure, to provide data in a consistent, useable format to Nedbank data stakeholders.
- Automate, monitor and improve the performance of data pipelines.
- Lead the implementation of data lineage in the metadata hub for all data pipelines built.
- Ensure that data validation and reconciliation checks are implemented in the data pipelines to maintain a high level of data accuracy, consistency and security.
Data Protection
- Ensure that all work adheres to regulatory requirements, maintaining compliance with all relevant data policies, privacy standards, and ownership guidelines.
Talent Development
- Mentor, guide, and provide training to Data Analytics Engineers to enhance their analytical and technical skills, manage their performance, growth and development.
- Perform review on work performed by team members as well as review and govern work performed by other data teams.
- When required, lead a team of Junior data Analytics Engineers and manage day-to-day activities, allocation, growth and development.
- Partner with squads to manage the performance of resources.
- Ensure a documented data skills framework exist to guide the upskilling of resources.
- Ensure skill assessment is in place for practice resources and resources on squads.
- Drive delivery of training content, and communication of the availability thereof, for the practice.
Essential Requirements
- Postgraduate Qualification
- General Experience: Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years)
- Managerial Experience: Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
Technical Expertise
- Enabling Self-Service Insights: Works at an advanced level to create intuitive, governed data models and metrics, document them and empower stakeholders to self-serve insights. Typically works independently and provides guidance.
- Build Data Products: Works at an advanced level to create reliable datasets/metrics/APIs, document and permission them, deploy to users, monitor and improve. Typically works independently and provides guidance.
- Design Data Products: Operates as a recognised expert to discover user needs, define value and outcomes, specify data contracts, success metrics and plan the roadmap. Typically known as a subject matter authority.
- Data Visualisation: Works at an advanced level to select the best data visualising tools to create accessible and accurate visuals and to turn these into a clear narrative, highlighting what matters and guide decisions. Typically works independently and provides guidance.
- Data Governance Principles: Operates as a recognised expert to manage data in accordance with the organisation's data governance protocols, including sourcing, handling, classifying, storing, monitoring, extracting, loading, transporting and securing relevant data, while understanding and applying data quality principles to enhance the accuracy, consistency, and reliability of organisational data. Typically known as a subject matter authority.
- Business Data Modelling: Works at an advanced level to conduct activities to collect, analyse, diagram (model) and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems. Typically works independently and provides guidance.
Behavioural competencies
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages coworkers and external partners to work together as a team, and makes sure they get credit for doing so. Encourages people to share their honest views, responds in a non-defensive way when they do.
- Ensures Accountability: Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
- Optimises Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
- Directs Work: Provides direction, delegating, and removing obstacles to get work done. For example, delegates tasks, providing generally clear expectations to staff. Coordinates and integrates the team's work, reducing duplication. Measures team progress using the right indicators; recognizes when problems or shortfalls occur.
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 03/07/2026
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 08/07/2026
go to method of application »
Job Purpose
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Our Ideal Candidate
- A seasoned relationship manager with strong experience in commercial banking
- Commercially astute, with a proven ability to grow revenue and manage portfolios
- Highly skilled in client acquisition, cross-selling, and building long-term partnerships
- Knowledgeable in Retail/ Franchise sectors and/or specialised industries
- Strong in credit analysis, risk management, and structuring complex deals
- A trusted advisor with excellent stakeholder engagement and negotiation skills
- Results-driven, with a track record of meeting or exceeding sales and financial targets
- Able to translate market trends and economic insights into client value propositions
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Preferred Certifications
Minimum Experience Level
- 7–10 years’ experience within Commercial or Corporate banking, or broader financial services.
- Proven track record in relationship management, client acquisition, and revenue generation.
Technical / Professional Knowledge
- Communication Strategies
- Negotiation skills
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Data Analysis and Interpretation
- Relevant software and systems knowledge
Behavioural Competencies
- Account Planning
- Targeting Sales Opportunities
- Driving Successful Customer Engagements
- Sales Negotiation
- Business Acumen
- Building Trusting Relationships
Closing Date: 07 July 2026
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Job Purpose
- We are seeking a Master Specialist at a senior-level, responsible for helping build the AI enabled bank of the future. The role requires deep subject matter expertise and deep technical knowledge in the areas of Software Engineering, Cloud-Native Infrastructure (Kubernetes, AWS, Azure, GCP, etc), Data Engineering, Data Science, Artificial Intelligence and Machine Learning, DeFI and Web3, Security Encryption and Tokenisation, Algorithms, Distributed Systems or Technical Architecture and serves as the pinnacle of technology for NedBank.
Job Responsibilities
Technical Leadership and Strategy
- Technical expert, providing guidance and making critical technical decisions that shape the bank’s technology outcomes.
- Lead the design and implementation of complex systems and architectures across libraries, frameworks, platforms and environments in collaboration with senior leaders, engineers and architects.
- Advise and mentor the design, architecture, and development of high-impact, scalable, and secure IT solutions, ensuring alignment with best practice.
- Serve as a subject matter expert in the IT domain of expertise (e.g., cloud, data, cybersecurity, software engineering, infrastructure, DevOps, DeFi, Mobile).
- Advise and pilot emerging technologies aligned to business strategy and regulatory requirements to enhance the bank’s technical outcomes.
- Advise and mentor enterprise architecture in collaboration existing technology experts within the bank.
- Facilitate the transition towards a composable and reusable system and software ecosystem, which enables the bank to deliver solutions and software rapidly to market.
- Participate in cross-functional governance forums and provide technical input into procurement and vendor evaluations.
- Unlock the ability to sustainably build world class software with existing banking teams, allowing bank owned ecosystem software to financially outperform vendor equivalents.
Mentorship and Team Development
- An established role model, mentor, and technical thought leader, that actively fosters a culture of agility, innovation, and continuous improvement, driving collaborative, adaptive, and high-performing teams.
- Provide deep technical guidance and mentorship to senior leaders in the technology division (e.g. engineers, architects, infrastructure- and project teams).
- Mentor and coach members of the team and collaborate with cross-functional teams to deliver high-quality products and services, cultivating a culture of technical excellence and continuous development.
- Contribute to building a pipeline of junior talent through from university graduates to seasoned professionals to ensure the bank has a sustainable technology talent pipeline.
Job Responsibilities Continue
Technical Excellence and Best Practices
- Proven track record of technical deliveries who understands the big picture, while being able to deep dive into technical details.
- Prototype and experiment with new technologies, demonstrating their feasibility and value through proof of-concept implementations.
- Highly experienced and influential senior technologist with deep technical knowledge and an understanding of best practices within the domain of expertise.
- Develop and review technical documentation, libraries, frameworks, and patterns to promote reusability and efficiency.
- Ensure the quality and performance of IT systems through rigorous testing, code reviews, and performance tuning.
- Demonstrating the ability to troubleshoot and resolve complex technical issues efficiently. This includes analytical thinking and a systematic approach to problem-solving.
Communication and Advocacy
- Participate in cross-functional governance forums and provide technical input into procurement and vendor evaluations.
- Represent the company at industry conferences, workshops, and technical forums.
- An effective communicator and cross-functional collaborator and can explain even complex technical concepts to different audiences and spark commitment and engagement.
- Technology ambassador actively promoting technology achievements and best practices, sharing knowledge and influencing, internally and externally.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Relevant certifications in specialist areas (e.g., AWS/GCP/Azure Architect, CISSP, TOGAF, Kubernetes, PMP, SAFe, JCP, MCP, etc).
Essential Certifications
- Role Relevant Tertiary Qualification
- Formal certification from relevant professional bodies where applicable
Minimum Experience Level
- 10+/15+ years of progressive experience in IT (e.g. Software engineering, system architecture, and technology strategy), with at least 3-5 years in a senior or lead specialist role.
- Hands on experience in a technical leadership role or senior individual contributor.
- In-depth understanding of modern development practices including Agile, DevOps, CI/CD, and SRE principles.
- Experience or exposure to using AI within the SDLC while maintaining high quality standards and maintainable outcomes.
- Experience in high-availability, high-security, and regulated environments, preferably financial services, telecommunications or technology.
Knowledge and Experience
- Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-native software.
- Experience with legacy computing platforms (e.g. IBM Mainframe, Z/OS, J2EE, etc) and the engineering patterns that sit within them (nice to have).
- Knowledge where relevant of more than one programming language, idea languages include (C/C++, Java, C#, F#, Rust, Haskell, Go, Python, Typescript, Javascript, Scala, Kotlin).
- Experience in data analytics, AI, GenAI, machine learning, automation, databases, and fintech solutions.
- Recognised as a thought leader, through patents, publications, or participation at major conferences.
- Has a track record in delivering great business / platform products.
Behavioural Competencies
- Strategic thinker with the ability to execute tactically.
- Self-driven, innovative, and highly accountable.
- Comfortable with ambiguity and complexity.
- Strong customer and stakeholder focus.
- High integrity and ethical standards.
- Excellent problem-solving skills and the ability to think strategically.
- A passion for technology and a commitment to continuous learning.
- Strong communication and interpersonal skills, with the ability to influence and inspire others.
go to method of application »
Job Purpose
- The candidate requires extensive knowledge across the Card and ATM landscape. This role is fundamental to sustaining the cadence of requirements delivery, maintaining operational stability, and driving the strategic execution of multiple high priority initiatives.
- The position manages a complex and high-impact portfolio spanning multi-domain assets, high-risk components, and cross-platform dependencies (CAMS, Postilion and FlexCube)
Job Responsibilities
- Oversee and drive delivery of critical priority, many requiring expert input to commence or continue development.
- Managing BAU priority items, including transitioning items to critical status and ensuring business continuity.
- Managing escalation and execution as these become business critical.
- Ensure governance of patterns, standards, and best practices for Card and ATM solutions.
- Define and steer technical roadmaps, ensuring alignment with strategic business objectives.
- Conduct code and design quality assurance to maintain system integrity.
- Provide expert advisory support to Engineering Leads and Architecture teams.
- Coach and mentor team members, supporting capability uplift across the platform.
- Safeguard business, operational, and compliance interests by maintaining delivery schedules, platform stability, and audit readiness.
Qualifications
- Bachelor’s degree in computer science, Engineering, or a related field (required).
- Relevant certifications in project management, agile delivery, or system architecture (preferred).
Experience
- Significant experience (minimum 5-7 years) in managing Card and ATM systems or similarly complex, high-risk, multi-domain portfolios.
- Proven background in technical leadership, delivery governance, and cross-functional team management.
Skills and Competencies
- Deep expertise in Card and ATM platforms, patterns, and standards.
- Strong technical acumen in roadmap definition, design assurance, and compliance.
- Excellent problem-solving, risk management, and incident resolution skills.
- Effective communicator and capable mentor, fostering team growth and alignment.
- Ability to work under pressure and prioritise delivery of critical initiatives.
Personal Attributes
- Strategic thinker with a hands-on approach to technical and operational challenges.
- Resilient, adaptable, and committed to upholding high standards of governance and compliance.
- Collaborative and influential in cross-functional teams.
Working Conditions
- Full-time, with occasional extended hours as required to meet business-critical deadlines.
- Primarily on-site, with flexibility for hybrid work arrangements as agreed.
- Some travel may be required for project delivery or stakeholder engagement.
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Job Purpose
- To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy.
- Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.
Job Responsibilities
- Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
- Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
- Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
- Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
- Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
- Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
- Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
- Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
- Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
- Escalate project performance to relevant board by clearly showing business objectives according to business cases
- Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
- Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
- Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
- Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
- Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
- Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
- Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
- Successful execution of Innovation and Technical projects through the Project Management Office
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Matric and relevant tertiary qualification
- MMP or equivalent
Essential Certifications
- Formal accreditation in professional field where applicable
Preferred Certifications
Minimum Experience Level
- 10 - 15 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- Role relevant related technologies
- ITIL
- IT Concepts
- Business Process
- Products and Services
Behavioural Competencies
- Building Partnerships
- Facilitating Change
- Inspiring others
- Business Acumen
- Driving for Results
- Selecting Talent
- Delegation and Empowerment
Closing date: 3 July 2026
Method of Application
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