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  • Posted: Jun 30, 2026
    Deadline: Not specified
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Software Developer: ServiceNow

    Job Purpose

    • We are hiring a ServiceNow Developer to be responsible for designing, configuring, developing, and implementing HR Service Delivery (HRSD) capabilities within the ServiceNow platform to streamline our HR processes and enhance employee experiences.
    • This role requires an organized, self-driven person who can thrive working alone or in a team and can quickly adjust to changing priorities. The ideal candidate has a solution-focused mindset, is enthusiastic about technology, loves providing excellent customer service, and works well under pressure

    Job Responsibilities

    Solution Design & Configuration:

    • Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
    • Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
    • Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones

    Development & Integration:

    • Develop secure, maintainable code using JavaScript, Glide API, ServiceNow Scripted REST APIs, UI Scripts, and Server-side scripting
    • Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
    • Implement role-based access controls (RBAC), security constraints, and contextual security for HR data

    Platform Governance & Quality:

    • Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
    • Conduct unit testing, peer reviews, and support UAT with HR stakeholders
    • Maintain technical documentation (design specs, data models, flow maps, runbooks)

    Operations & Support:

    • Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
    • Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
    • Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)

    Collaboration & Delivery:

    • Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
    • Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
    • Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Diploma / Certificate  in multiple  languages

    Preferred Certifications

    • Bachelor’s degree in mathematics, engineering, information systems, or a related field
    • Completed ServiceNow Certifications (preferably)

    Minimum Experience Level

    • 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
    • Knowledge of HRSD Implementation (preferably)
    • Completed ServiceNow Certifications (preferably)
    • Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
    • Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
    • Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
    • Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
    • Strong analysis, problem-solving, and decision-making skills

    Technical / Professional Knowledge

    • IT Data structures
    • Application systems
    • Agile Development
    • System Development Life cycle(SDLC)

    Behavioural Competencies

    • Managing Work
    • Collaborating
    • Quality Orientation
    • Applied Learning
    • Initiating Action
    • Technical/Professional Knowledge and Skills

    Closing date: 3 July 2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

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