Head, Payments & Processing at Standard Bank Group

Job Description

To lead and manage the Standard Bank Offshore (SBO) Transactional Services function and enable the delivery of the SBO Operations strategy to ensure delivery of exceptional customer service through enabling a culture of continuous improvement, focusing on efficiencies and improvements to continually differentiate the Bank’s service.

Qualifications

Total Experience Required : 7 years.

• Operations & Processing: 5-7 years in an operational and processing role.
• Complex Operations Management: 3-4 years in managing complex operations, preferably in corporate financial services.
• Team Leadership: 3-4 years in leading and managing sizable teams and maintaining key relationships within and outside the organisation.
• SAP Core Banking experience preferential

Additional Information

Outputs

• Set and implement the strategy for the Transactional Services function to ensure SBO (the Country’s) and Operational strategies are delivered, costs managed, and client experience expectations are at the centre of everything that is done.
• Develop and maintain stakeholder relationships within Operations as well as with other internal country stakeholders to seek synergies and/or efficiencies, ensure alignment with respect to internal services provided, and obtain feedback on service levels to ensure an effective and efficient service is provided.
• Set key performance indicators, in alignment to set objectives for the Transactional Services teams and ensure the continuous monitoring and reporting with respect to those indicators.
• Work with the team leaders to focus on promoting technical and behavioural development within their teams, with respect to the Transactional Services operations, through development programmes, knowledge sharing and coaching.
• Design and implement appropriate service standards, service charter and service level agreements with internal and external clients across all channels, driving ‘point of contact’ resolution at all times by understanding customer needs and ensuring the delivery of an exceptional level of service to clients through all servicing channels.