Job Summary
- The Head: Performance, Data & Transformation is responsible for establishing and leading the performance, analytics, data, digital, governance and transformation capability for Corporate Real Estate Services (CRES).
- The role acts as the strategic enabler of the CRES operating model by providing a single source of truth for portfolio performance, data governance, business intelligence, strategy execution, digital transformation, process optimisation and organisational change.
- The role enables executive decision-making through integrated reporting, advanced analytics and insights while driving the successful implementation of strategic initiatives, operating model changes and continuous improvement across the end-to-end real estate value chain.
- The role ensures that CRES remains data-driven, digitally enabled, operationally efficient and aligned with enterprise strategy, regulatory expectations and business priorities.
Job Description
Key Outputs and Deliverables
CRES Enterprise Performance Framework
- Executive performance scorecards
- Strategic KPI framework
- Portfolio performance dashboards
- Monthly and quarterly business reviews
- Benefits realisation reporting
Enterprise Data & Analytics
- CRES data strategy
- Enterprise real estate information model
- Data governance framework
- Portfolio analytics and insights
- Data quality standards and controls
Digital & Technology Enablement
- CRES Digital Strategy
- Technology roadmaps
- Digital transformation initiatives
- Automation and workflow optimisation
- Smart building and workplace analytics solutions
Transformation Portfolio
- Strategic transformation roadmap
- Change programmes
- Operating model implementation
- Process optimisation initiatives
- Continuous improvement framework
Governance & Business Management
- Governance forums and reporting
- Executive committee packs
- Business planning processes
- Risk and control reporting
- Regulatory information management
Key Accountabilities
Enterprise Performance Management
- Develop and maintain the CRES performance management framework.
- Define key performance indicators across all CRES portfolios.
- Establish performance reporting standards and methodologies.
- Provide executive insights into portfolio performance, cost efficiency, risk exposure and service outcomes.
- Lead integrated performance reviews and management reporting processes.
- Monitor strategic plan execution and benefits realisation.
Accountable for:
- Enterprise performance scorecards
- KPI governance
- Benefits tracking
- Executive reporting
Data Strategy, Governance and Information Management
- Establish the enterprise real estate data strategy.
- Design and govern the CRES information architecture.
- Ensure high-quality, trusted and sustainable data across the portfolio.
- Define data ownership, stewardship and accountability.
- Implement data governance standards and controls.
- Maintain a single source of truth for real estate information.
Accountable for:
- Data governance
- Data quality
- Data architecture
- Master data management
- Reporting standards
Business Intelligence and Analytics
- Lead the development of advanced analytics capabilities.
- Deliver portfolio insights and predictive analysis.
- Provide analytical support for investment and portfolio decisions.
- Develop dashboards and self-service reporting platforms.
Generate strategic insights relating to:
- Portfolio optimisation
- Occupancy utilisation
- Workplace performance
- Capital project delivery
- Supplier performance
- Facilities performance
- Property operating costs
Accountable for:
- Business intelligence
- Predictive analytics
- Executive insights
- Enterprise reporting
Digital Enablement and Transformation
- Develop and implement the CRES digital roadmap.
- Drive adoption of digital technologies and automation.
- Partner with Group Technology to improve system integration and digital capabilities.
- Lead technology-enabled business transformation programmes.
- Evaluate emerging property technology (PropTech) solutions.
- Drive innovation across the real estate value chain.
Accountable for:
- Digital strategy
- Automation
- Innovation
- Technology enablement
- Continuous improvement
Transformation and Change Leadership
- Lead the CRES transformation portfolio.
- Translate strategic objectives into executable programmes.
- Drive operating model implementation.
- Establish programme governance and transformation controls.
- Lead organisational change management activities.
- Ensure sustainable adoption of new processes and ways of working.
Accountable for:
- Transformation delivery
- Change management
- Programme governance
- Benefits realisation
Governance, Strategy Execution and Business Management
- Coordinate Annual Business Planning and Strategy processes.
- Support executive governance forums and leadership teams.
- Consolidate enterprise reporting and decision support materials.
- Drive governance maturity across CRES.
- Coordinate regulatory and audit information requests.
- Ensure alignment of initiatives across the six CRES portfolios.
Accountable for:
- Governance coordination
- Strategic planning
- Executive support
- Decision support
- Management information
Leadership Responsibilities
- Lead and develop a high-performing team.
- Establish capability frameworks for performance, analytics and transformation resources.
- Create a culture of data-driven decision making.
- Promote innovation and continuous improvement.
- Develop succession pipelines and talent strategies.
- Drive collaboration across all CRES portfolios and regional teams.
Stakeholder Management
Internal
- Group Head: CRES
- CFO
- COO
- Risk and Compliance
- Technology & Data
- Procurement
- Human Capital
- Business Unit Executives
- Regional and Country Leadership
External
- Technology vendors
- Data providers
- Property technology partners
- Consulting partners
- Real estate service providers
Minimum Requirements
Qualifications
Essential
- Bachelor's Degree in Business, Engineering, Real Estate, Data Analytics, Information Systems, Finance or related discipline
Preferred
- Postgraduate Degree (MBA, MCom, MSc or equivalent)
- Change Management certification
- Project Management certification
- Data Analytics qualification
Experience
- 10-15 years' experience in strategy, performance management, transformation, analytics or business operations.
- Experience leading enterprise transformation programmes.
- Experience in data, business intelligence and reporting environments.
- Experience within Corporate Real Estate, Financial Services, Infrastructure or Operations functions.
- Experience leading multi-disciplinary teams.
- Experience operating in a complex, matrix and geographically dispersed environment.
Technical Skills
- Corporate Real Estate Analytics
- Performance Management Frameworks
- Data Governance
- Data Visualisation and BI
- Strategic Planning
- Transformation Management
- Change Management
- Programme Delivery
- Digital Transformation
- Portfolio Performance Management
- Financial Analysis
- Process Excellence and Lean Methodologies
Competencies
Leadership
- Strategic Thinking
- Enterprise Leadership
- Commercial Acumen
- Executive Influence
- Decision Making
Execution
- Results Orientation
- Planning and Organising
- Governance Excellence
- Continuous Improvement
- Problem Solving
Interpersonal
- Stakeholder Management
- Communication
- Collaboration
- Negotiation
- Change Leadership
Education
- Bachelor's Degree: Business, Commerce and Management Studies
End Date: October 6, 2026
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