Head - Postpaid Product and Pricing Consumer at MTN

Responsibilities
Key Activities & Responsibilities

Strategy Development and Implementation

• Drive the effective implementation of MTN SA’s Postpaid Product Management, Pricing and Operations design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability
• Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
• Identify required resources, personnel and funding to achieve the divisional goals

Product Management and VAS:

• Develop and execute the product roadmap for postpaid services, ensuring alignment with company strategy and market needs.
• Oversee the lifecycle management of postpaid products, including new product development, enhancement, and retirement.
• Collaborate with cross-functional teams (e.g., marketing, sales, engineering) to drive product initiatives and launch new VAS.
• Monitor and analyze market trends, customer feedback, and competitive landscape to identify opportunities for innovation and improvement.

Postpaid Pricing and Reporting:

• Develop and implement competitive and profitable pricing strategies for postpaid plans and services.
• Conduct regular pricing reviews and adjustments based on market conditions, cost analysis, and customer demand.
• Establish and maintain robust reporting mechanisms to track product performance, customer acquisition, and revenue metrics.
• Provide insights and recommendations to senior management based on data analysis and market intelligence.

Business Operations:

• Oversee the day-to-day operations of the postpaid business unit, ensuring efficiency and effectiveness.
• Implement and optimize processes to enhance customer experience, reduce churn, and improve operational KPIs.
• Manage relationships with key stakeholders, including vendors, partners, and internal teams, to ensure seamless delivery of postpaid services.
• Lead and mentor the business operations team, fostering a culture of continuous improvement and excellence.

Budgets:

• Manage the sub-divisional budgets in line with business objectives
• Manage project or initiative budgets in line with business objectives
• Monitor and control the budgetary needs of the prepaid solutions units

Operational Delivery:

• Ensure synergy across the functional area through effective management of inter-functional relations and activities
• Ensure the local Postpaid customer contact rules apply within the MTN Group
• Report on a monthly and quarterly basis to management relating to progress made with Postpaid and in accordance with the measurement metrics set by the organisation.

Continuous Improvement

• Play a critical role in creating thought leadership (Area-specific trends , industry best practice) within the BU space
• Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace
• Monitor true-value metrics to measure the impact and benefit of the function to MTN SA

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Ensure effective and efficient service escalation processes are in place
• Continuously review key risks, issues and dependencies and set mitigation actions

People (Learning & Growth) Perspective:

• Set integrated goals and objectives for the Regional team within MTN in order to achieve a future-focused, future-fit high-performing organisation
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour

Qualifications
Education:

• Bachelor’s degree in Marketing or related field of studies
• Honors & Master advantageous

Experience

• Min 10 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous
• Telecom experience advantageous