Head: Student Recruitment - Cape Town at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Presentations (Undergraduate and Postgraduate)

• Monthly booking and presentation target achievement as per set schools priority targets and final year undergraduate students for postgraduate studies.
• Weekly report on schools to manage sales team by priority and owner (Senior Student Advisor/Student Advisor) for presentations completed, booked, contacted and uncontacted.
• Weekly report on each sales team members achievement to weekly presentation target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Database Collection (Undergraduate and Postgraduate)

• Achievement of monthly schools database collection target as per set schools priority targets.
• Achievement of final year undergraduate database collection target.
• Weekly report on each sales team members achievement to weekly database collection target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.        

Interviews (Undergraduate)

• Achieve weekly, monthly and annual campus interview target.
• Weekly updated breakdown on campus interview count by priority for campus, Junior Student Advisors, Student Advisors, Senior Student Advisors.
• Weekly report on each sales team members achievement to weekly interview collection target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Applications (Undergraduate and Postgraduate)

• Achieve weekly, monthly and annual campus application target.
• Weekly updated breakdown on campus application count by priority for campus, Junior Student Advisor, Student Advisor and Senior Student Advisor.
• Weekly report on each sales team members achievement to weekly application target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.  

Admissions (Undergraduate and Postgraduate)

• Oversee the admissions funnel with each staff member to ensure that sales does what is required to push students through to offer status including securing all necessary correctly certified documentation.
• Drive payments of pre-registration fees upon acceptance with sales team.
• Work closely with admissions to ensure that offers are issued and admissions are approved accurately and timeously.                                                                                                         

Registration (Undergraduate and Postgraduate)                                                                          

• Achieve new undergraduate and postgraduate student registration campus target.

Quality Sales Management (Undergraduate and Postgraduate)

• Training of new sales staff on presentation and interview script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.
• Training and development of Sales Team in order to prevent staff from unnecessarily progressing through Sales Tracking.
• Fostering Team relations and building trust with team.
• More effective communicating to achieve better motivation within Sales Team.
• Ownership of the Sales process, tactical thinking, strategic orientation and capacity planning.
• Data integrity across all reporting platforms to meet the quarterly targeted benchmarks set by National Office.
• Timely submission of sales related reports on a weekly basis.                                         

Customer Service

• Conduct regular school relationship check-in's to ensure the Sales team are delivering the required level of customer service.
• Regularly monitor Sales teams service delivery to ensure they are adhering to required response turn-around times and conducting themselves professionally in all customer interactions.
• Based on Mystery shopper results were required put corrective actions in place to ensure Sales teams meet the required standards.

Competencies Required:

• Interpersonal and communications skills
• Problem solving skills
• Best suited to a friendly, tenacious, target driven and organised person who works accurately and is able to handle pressure
• Coaching and mentoring skills
• Time management skills

Minimum Qualification Requirements:

• Minimum of Advanced Diploma or Bachelors Degree (NQF Level 7) 
• Postgraduate qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 4 years management experience and 5 years sales and marketing experience.