Head: Student Recruitment (Distance) - Midrand at IIE MSA and IIE Varsity College

Duties and Responsibilities:
Sales Target Planning, Management and Achievement.

• Designs the approach and operationalises the Online Student Recruitment Centre and sales process online.
• Plans the Online sales pipeline and sets targets across all consultants for the Online Centre.
• Sets and manages the Online Centre targets with the Sales Operations Manager (Postgraduate & Distance).
• Designs review processes for assessing the Online Centre target achievement and implementing remedial actions where applicable.
• Implements and enforces Student Recruitment policies and processes for the Online Centre.
• Provides input into the overall Online Centre planning through participation in the senior management team for the Online Centre.
• Formulates action plans to boost student numbers for the Online Centre.
• Ensures that semester and annual targets are consistently met in all categories.
• Ensures all sales team members are applying the enquiry process and administration procedures correctly and monitors consultations and follow up calls to ensure they are being done correctly, as well as monitoring and tracking of leads through the application to registration process.
• Manages individual team member's contribution to ensure the achievement of the overall Online Centre target.
• Conducts meetings with the Online Centre sales team and the individual staff members to track conversions and contribution to target and implement corrective measures if applicable.

Student Recruitment Guidance and Customer Service Management

• Reviews all presentations and approaches relating to Online student recruitment to ensure consistency of messaging.
• Monitors the quality of consultations by assessing standards and consistency of service and provides training, development and guidance to implement corrective measures if required.
• Conducts post registration analysis, identifies trends or gaps and implements improvements.
• Reviews and assesses all branding on templates.
• Reviews the events messaging and approach and communicates to consultants to ensure consistency of application.
• Represents The IIE's Varsity College at functions to promote the brand.
• Manages and resolves escalations and complaints.
• Manages a consistently high level of customer service with regards to the sales cycle.
• Plans for capacity in the Online Centre and ensures that the team adheres to the administration process and admission policy.
• Maintains sound relationships with internal and external stakeholders in accordance with company policies and procedures.
• Engages with stakeholders to gain an understanding of the programmes and product knowledge
• Leads the sales team in ensuring up to date product knowledge to deliver top quality customer service.
• Ensures the Online Centre sales team works in cohesion with all other departments to ensure smooth customer service delivery.
• Management of the virtual team across various geographical locations.
• Enables clear and open communication between stakeholders and the brand.
• Manages compliance to the corporate identity at all times.

Reporting

• Compiles accurate reports as mandated by the national office including comments, insights and recommendations.
• Monitors all relevant portals and systems to ensure all report information is up to date and accurate at all times.
• Provides effective reviews and analysis of student registration data and suggests actions
• Forecasts, analyses and provides detailed plans for future sales pipelines.

Student Recruitment Administration

• Monitors and reviews the data integrity across all operational systems for the Online Centre.
• Oversees that all The IIE administration policies and departmental processes are strictly adhered to, and that all information is recorded correctly and kept up to date.

Human Capital Management

• Manage the Online Centre sales team to ensure they are motivated, achieve targets and working effectively in their roles.
• Supports and develops all team members in their roles and career development plans.
• Responsible for the orientation and continual training of all new and current staff members.
• Working with the senior management team to ensure the effective running of the sales team and the Online Centre as a whole.

Competencies Required:

• Leadership
• Presentation Skills
• Communication
• Problem Solving
• Negotiation

Minimum Qualification Requirements:

• Advanced Diploma/Bachelors Degree(NQF Level7). Post-Graduate Degree (NQF Level 8) Advantageous. 

Minimum Qualification Requirements:

• Minimum of 4 years Sales and Customer Services experience and 2 years Management experience.