Head TCIB - (572) at BankservAfrica

Your key responsibilities include:

Scheme Assurance

• Oversee and ensure TCIB scheme growth are realised.
• Oversee and ensure overall health and Scheme compliance and regulatory alignment

Product Strategy and Lifecycle Management

• Ensure sustainability and growth in profitability of any new and existing scheme product offerings to market.
• Develop product strategies to maximize revenue generation and market competitiveness.
• Oversee and ensure new enhancements to the existing line to ensure products/services create value to the customer 
• Ensure smooth and well defined cross-functional collaboration among various departments, such as marketing, engineering, sales, and customer support, to ensure alignment and successful execution of product strategies
• Oversee and ensure excellent operational delivery and client service for all the products within the TCIB business 
• Ensure the product strategies align with market drivers and support a customer focused approach 
• Ensure customers receive a superior business/product service experience by structuring and setting up the appropriate practices and procedures
• Enact final point of accountability for Change evaluation and approval for the product line
• Ensure Disaster Recovery and BCP programmes and practices are maintained and tested successfully
• Ensure new product stabilisation programmes are well developed and implemented to mitigate risks
• Ensure adequate and approved exit programmes for any of the product or service

Customer Strategy and Lifecycle Management

• Drive and oversee new business development and sales to identify, cultivate, and capitalize on opportunities for market and customer growth and expansion.
• Oversee customer management to effectively identify, acquire, serve, and retain customers while delivering exceptional experiences throughout their journey. 
• In order to build long-lasting relationships, enhance customer satisfaction and loyalty, drive revenue growth, and maintain a competitive edge in the market.
• Oversee strategies that will build and maintain a strong brand identity while effectively reaching and engaging target market audiences.
• Pursue the development of strategic partnerships, relationships and alliances
• Promote a customer oriented focus, advocating intimate client relationships, and obtain relevant customer insights, translated into value-bearing opportunities

QUALIFICATIONS / KNOWLEDGE

• Appropriate tertiary qualification
• Ability to conceptualise a business case
• Have a firm understanding of market and industry dynamics,
• Ability to maintain relationships with other powerful industry and business professionals who are directly involved with the business
• Partnering/influencing skills

EXPERIENCE

• Minimum 8-10 years’ experience in related field
• Proven leadership skills as a senior executive leading a company or major division of an organization
• Experience in people management, strategic planning, budgeting, and risk mitigation.
• Broad and comprehensive knowledge of all matters related to the business of the organization with an eye towards identifying, qualifying new opportunities, driving business growth