Jobs Available at BankservAfrica

Your key responsibilities include:

Scheme Assurance

• Oversee and ensure TCIB scheme growth are realised.
• Oversee and ensure overall health and Scheme compliance and regulatory alignment

Product Strategy and Lifecycle Management

• Ensure sustainability and growth in profitability of any new and existing scheme product offerings to market.
• Develop product strategies to maximize revenue generation and market competitiveness.
• Oversee and ensure new enhancements to the existing line to ensure products/services create value to the customer 
• Ensure smooth and well defined cross-functional collaboration among various departments, such as marketing, engineering, sales, and customer support, to ensure alignment and successful execution of product strategies
• Oversee and ensure excellent operational delivery and client service for all the products within the TCIB business 
• Ensure the product strategies align with market drivers and support a customer focused approach 
• Ensure customers receive a superior business/product service experience by structuring and setting up the appropriate practices and procedures
• Enact final point of accountability for Change evaluation and approval for the product line
• Ensure Disaster Recovery and BCP programmes and practices are maintained and tested successfully
• Ensure new product stabilisation programmes are well developed and implemented to mitigate risks
• Ensure adequate and approved exit programmes for any of the product or service

Customer Strategy and Lifecycle Management

• Drive and oversee new business development and sales to identify, cultivate, and capitalize on opportunities for market and customer growth and expansion.
• Oversee customer management to effectively identify, acquire, serve, and retain customers while delivering exceptional experiences throughout their journey. 
• In order to build long-lasting relationships, enhance customer satisfaction and loyalty, drive revenue growth, and maintain a competitive edge in the market.
• Oversee strategies that will build and maintain a strong brand identity while effectively reaching and engaging target market audiences.
• Pursue the development of strategic partnerships, relationships and alliances
• Promote a customer oriented focus, advocating intimate client relationships, and obtain relevant customer insights, translated into value-bearing opportunities

QUALIFICATIONS / KNOWLEDGE

• Appropriate tertiary qualification
• Ability to conceptualise a business case
• Have a firm understanding of market and industry dynamics,
• Ability to maintain relationships with other powerful industry and business professionals who are directly involved with the business
• Partnering/influencing skills

EXPERIENCE

• Minimum 8-10 years’ experience in related field
• Proven leadership skills as a senior executive leading a company or major division of an organization
• Experience in people management, strategic planning, budgeting, and risk mitigation.
• Broad and comprehensive knowledge of all matters related to the business of the organization with an eye towards identifying, qualifying new opportunities, driving business growth

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Your key responsibilities include:

• Manage “portfolio” budgets and costs relevant to the department/area. “Portfolio” in this context refers to a specific business area like IT, Customer, Product, or Shared Services.
• Build capability and future talent within the area and related to requirements in the respective Portfolio.
• Coach managers and technical specialists.
• Manage relevant stakeholders.
• Responsible for risk and compliance management as related to projects in the portfolio.
• 1-year departmental plans translated into quarterly targets.
• Manage delivery relationships and alignment with stakeholder expectations.
• Ensuring required compliance with EPMO standards, Enterprise Risk, and Internal Audit.
• Governance and assurance alignment within the EPMO.
• Manage the terms of engagement and service level expectations with the respective Portfolio management and EPMO team.
• Alignment of deliverables and implementation expectations.
• Strategic portfolio planning and implementation feedback.
• Alignment of delivery with strategic objectives.
• Contribute to the development of processes and procedures and reporting.
• Provide guidance in terms of methodology and ways of work. 
• Assisting in the resolution of escalated issues and driving appropriate corrective actions.
• Ensuring there is allocation of required resources and skills across projects and programmes in the assigned area.
• Managing stakeholder relationships including communications with stakeholders.
• Managing both the dependencies and the interfaces between projects and programmes.
• Managing consolidated risks to ensure successful outcomes.
• Providing input into Change Navigation and Benefits Management plans.  
• Providing consolidated reporting on the overall progress of projects and programmes at regular intervals.
• Anticipating and managing issues, initiating management interventions as required.
• Influencing the team and leveraging lessons learnt from past experiences.
• Oversee the management of projects/programmes as needed.

QUALIFICATIONS / KNOWLEDGE

• Bachelor degree with honours or equivalent Post Graduate Degree - preferred
• PfMP certification (preferrable)
• PMP certification
• Required computer literacy levels in the MS Office suite and applicable Programme Management Applications

EXPERIENCE

• Minimum 8 years’ experience in Project Management and allied disciplines 
• Experience in Payments and Banking industry will be an advantage
• Experience in budget management. 
• Experience in facilitating meetings and consultations with internal and external stakeholders at various levels.

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You will engage with the following stakeholders:

• CRM, Product owners
• Data Warehousing Technical production teams
• Internal clients such as executive management, finance, HR etc.
• Bank clients and regulators
• Service providers & vendors
• Internal development teams
• Data Management project teams

Your key responsibilities include:

• Gather requirements from internal and external stakeholders to ensure valuable analytics solutions are delivered
• Design and develop new BankservAfrica Cognition analytics products and services
• Maintain all analytics dashboards and solutions to ensure SLA’s are met
• Document requirements, processes and procedures for current and new solutions
• Conduct extensive testing on new and existing solutions to ensure quality and accuracy of BI delivered
• Ensure that new projects are kept on track and do not deviate from initial project scope
• Consistently communicate progress to customers and ensure proper change control, error and incident management processes are followed
• Provide insights and training on analytics solutions to external and internal stakeholders

Qualifications / Knowledge

• Appropriate Degree or Diploma in computer science, informatics or similar
• Ms Office experience
• Banking, payment and card knowledge advantageous
• NPrinting experience required 

Experience

• 6 to 8 years experience in related field
• Minimum 3 years BI design and development experience on large data sets required
• QlikView / Qlik Sense experience required
• Practical experience with various DBMSs and BI tools required
• Business analysis experience advantageous
• Experience in payments / banking industry