Head Transactional Fraud Management - (467) at BankservAfrica

PURPOSE

• The main purpose of the Head Transactional Fraud Management is to develop and implement fraud and risk mitigation solutions and to add value to the industry and leverage BankservAfrica’s unique position within the market. The commercialisation of fraud services.
• To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing client friction across all channels.

You will engage with the following stakeholders:

• All Divisional Managers
• Product Owners
• Project Managers
• IT
• Finance Manager
• Legal, security & compliance
• Customer banks
• Retailers, mobile companies, healthcare, insurers
• Decision Makers / Influencers e.g., SABRIC, PASA, Government etc
• Vendors and service providers

Your key responsibilities include:

• Perform analysis of the market regarding fraud prevention and detection needs, competitor offerings, BankservAfrica capabilities with respect to this, identify gaps, opportunities etc and maintain a 5 year fraud strategy for BankservAfrica.
• Strategically develop and grow the BankservAfrica authentication services offering with the aim of providing a hub of cost effective and functionality rich authentication-related services to the payments industry
• Recommend at senior level the proposed product strategies and take accountability for the implementation of such strategies
• Identify and mitigate key risks to the delivery of objectives and projects and to secure the sustainability of fraud services
• Ensure that services are of a continually high standard with rigorous processes in place for critical functions

Qualifications / Knowledge

• Appropriate degree in a scientific or commercial field, preferably with postgraduate qualification
• High level technical knowledge of business intelligence, information security and understanding of IT capabilities and risks required
• Finance and Accounting Post Graduate Degree

Experience

• Experience in fraud mitigation and security
• Minimum 8 years’ experience in fields related to risk mitigation, preferably in financial services
• More than 10 years experience in managing fraud across client segments, products and channels, with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud
• Understands fraud end-to-end and experience in how to identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data