Head Waitron (KwaZulu-Natal, Zinkwazi) at ANEW Hotels & Resorts

Key Responsibilities
Service Leadership

• Supervise service staff during shifts
• Maintain service standards
• Coordinate floor operations
• Handle VIP guests
• Monitor guest satisfaction

Team Management

• Supervise waitstaff
• Coordinate shift schedules
• Train new staff
• Monitor performance
• Handle service issues

Operations

• Manage table assignments
• Oversee setup procedures
• Monitor service timing
• Coordinate with kitchen
• Maintain service equipment

Quality Control

• Ensure service standards
• Monitor food quality
• Check presentation
• Maintain cleanliness
• Handle complaints

Required Skills

• F&B service expertise
• Leadership and supervisory ability
• Menu knowledge
• Food knowledge
• Wine knowledge
• Upselling Skills
• POS proficiency
• Problem-solving skills
• Guest and customer service focus
• Time management and ability to multitask
• Teamwork and collaboration
• Health and safety compliance
• Basic bar tendering and cocktail knowledge