Current Jobs at ANEW Hotels & Resorts

Key Responsibilities

Sales Development

• Generate new business
• Conduct site inspections
• Create sales proposals
• Meet revenue targets
• Track market trends
• Drive market share
• Maintain pipeline

Client Management

• Build relationships
• Handle client inquiries
• Manage site visits
• Ensure satisfaction
• Monitor feedback
• Track performance
• Drive repeat business

Market Development

• Identify opportunities
• Attend trade shows
• Network effectively
• Monitor competition
• Lead innovations
• Generate leads
• Maintain databases

Required Skills

• 3-5 years hotel sales experience
• Industry knowledge
• Sales expertise
• Presentation ability
• Negotiation skills
• Communication skills
• Organization ability
• Market awareness

go to method of application »

Minimum Requirements:

• Matric
• Completed diploma in Professional Cookery
• Proven experience as a Kitchen Manager or similar role (minimum 5 years)
• The ability to communicate and collaborate effectively with team members and client
• Strong knowledge of food safety and sanitation standards
• Excellent leadership and organizational skills
• Ability to work in a fast-paced environment under pressure
• Culinary expertise and cooking techniques knowledge
• Financial management and cost control abilities
• Communication and interpersonal skills
• Technology proficiency for inventory and reporting systems
• Physical stamina for kitchen operations
• Good knowledge of plus point system.
• Great knowledge of food cost and menu planning
• Strong management skills
• Strong conferencing experience is essential

Roles and Responsibilities:

Staff Management

• Coach, mentor, train, and supervise kitchen staff including sous chefs, cooks, and kitchen assistants
• Schedule shifts and delegate tasks effectively to optimize productivity
• Monitor staff performance and provide constructive feedback
• Conduct performance evaluations and development planning
• Implement training programs for culinary skills and safety protocols
• Foster a positive and collaborative kitchen environment
• Manage disciplinary actions when necessary
• Build team morale and maintain high engagement levels

Operations & Quality Control

• Ensure consistent food quality and presentation standards
• Maintain compliance with health and safety regulations
• Oversee food preparation and cooking processes
• Apply all Brand Standards as per SOPs
• Monitor kitchen workflow and efficiency
• Implement quality control systems
• Coordinate with restaurant management for service excellence
• Maintain recipe standardization and portion control

Inventory & Budgeting

• Manage inventory levels and order supplies as needed
• Monitor food costs and minimize waste through effective controls
• Work within budget constraints and optimize kitchen efficiency
• Negotiate with suppliers for optimal pricing and quality
• Track key performance indicators for cost management
• Implement inventory rotation systems
• Analyse usage patterns and adjust procurement accordingly
• Prepare cost analysis reports

Sanitation & Safety

• Enforce cleanliness and hygiene standards throughout kitchen operations
• Conduct regular inspections and maintain comprehensive records
• Ensure proper food storage and labelling protocols
• Implement HACCP principles and food safety management systems
• Coordinate equipment maintenance and cleaning schedules
• Monitor temperature controls and food safety procedures
• Train staff on safety protocols and emergency procedures
• Ensure compliance with local health department regulations

Communication & Collaboration

• Coordinate with front-of-house staff for smooth service delivery
• Communicate effectively with vendors and suppliers
• Report to upper management on kitchen performance metrics
• Support special events and catering requirements
• Participate in management meetings and strategic planning

Menu & Innovation Management

• Implement new recipes and cooking techniques
• Monitor food trends and guest preferences
• Conduct cost analysis for menu items
• Support promotional activities and special events
• Ensure menu compliance with dietary requirements
• Maintain recipe documentation and specifications

Administrative Management

• Maintain accurate records and documentation systems
• Prepare operational reports and performance metrics
• Manage kitchen equipment and maintenance schedules
• Ensure regulatory compliance and audit readiness
• Monitor labor costs and productivity measures
• Implement standard operating procedures
• Coordinate with other hotel departments

go to method of application »

Key Responsibilities:

Guest Service

• Welcome guests warmly
• Demonstrate beverage expertise
• Make informed recommendations
• Create specialty cocktails
• Monitor guest satisfaction
• Practice responsible service
• Verify legal drinking age
• Handle special requests

Bar Operations

• Mix drinks to standard recipes
• Maintain clean, organized bar
• Sanitize equipment daily
• Monitor ice quality
• Stock bar supplies
• Clean glassware
• Follow safety protocols
• Coordinate with service team

Financial Management

• Process accurate billing in Simphony
• Record bar covers correctly
• Conduct regular stock takes
• Monitor par levels
• Report discrepancies
• Follow requisition procedures
• Control wastage

Inventory Control

• Monitor stock levels
• Check product quality
• Track expiry dates
• Maintain par levels
• Process requisitions
• Secure storage areas
• Report variances
• Participate in counts

Required Skills

• Beverage service expertise
• Alcohol and Beverage Knowledge
• Cocktail and Beverage preparation
• Mixology and Drink presentation
• Guest service excellence
• Inventory and POS management
• Team collaboration and communication skills
• Speed and Efficiency
• Health and Safety Compliance

go to method of application »

Key Responsibilities 

Financial Management

• Monitor cash flow efficiency
• Manage credit facilities
• Review supplier payments
• Monitor payroll transactions
• Create financial forecasts
• Track departmental expenditure
• Process monthly statements
• Oversee stock management
• Drive revenue optimization
• Ensure budget compliance

Operations Oversight

• Implement financial controls
• Monitor system backups
• Review revenue reports
• Manage leave schedules
• Maintain HR records
• Conduct staff evaluations
• Ensure policy compliance
• Support audit requirements
• Drive process improvement
• Lead risk management

Team Leadership

• Lead finance team
• Drive staff development
• Monitor performance
• Ensure service excellence
• Maintain standards
• Foster team culture
• Implement training
• Support succession planning
• Manage work schedules
• Guide operational teams

Required Skills

• Financial management expertise
• Leadership ability
• Systems knowledge
• Strategic thinking
• Problem-solving capability
• Communication skills
• Organization ability
• Risk management
• Team development
• Business acumen

go to method of application »

Leadership Responsibilities

Strategic Management

• Develop and implement preventative maintenance strategies
• Create and manage annual maintenance budgets
• Manage department KPIs and monitor performance through Infraspeak
• Drive energy efficiency and sustainability initiatives
• Oversee contractor relationships and service level agreements
• Lead continuous improvement projects

Team Leadership

• Build and develop a high-performing maintenance team
• Implement succession planning and career development programs
• Conduct monthly one-on-one development discussions
• Ensure comprehensive technical training programs
• Foster a culture of excellence and guest service
• Manage performance and provide coaching
• Ensure compliance with health and safety regulations

Operational Excellence

• Oversee maintenance operations through Infraspeak:
• Preventative maintenance schedules
• Work order management
• Resource allocation
• Quality control
• Performance tracking
• Maintain property standards across:
• Building systems and infrastructure
• Guest rooms and public areas
• Grounds and landscaping
• Swimming pools and amenities
• Implement and monitor quality control systems
• Ensure regulatory compliance

Financial Management

• Develop and manage annual maintenance budgets
• Control operational costs while maintaining quality
• Analyse spending patterns and implement cost controls
• Manage contractor and supplier relationships
• Optimize inventory management
• Create monthly financial reports
• Lead cost-saving initiatives

Technical Oversight

• Ensure maintenance of all hotel systems:
• Electrical and lighting
• Plumbing and water systems
• HVAC and ventilation
• Building structure and finishes
• Grounds and landscaping
• Monitor equipment performance and lifecycle
• Implement preventative maintenance programs
• Ensure compliance with safety standards
• Drive sustainability initiatives

Guest Experience

• Ensure swift resolution of maintenance issues
• Maintain exceptional property standards
• Minimize operational impact on guests
• Drive service excellence through team development
• Monitor and improve guest satisfaction metrics

Required Skills

• Proven maintenance management experience
• Strong technical knowledge of building systems
• Experience with maintenance management systems
• Excellence in team leadership and development
• Strong financial and business acumen
• Outstanding problem-solving abilities
• Commitment to guest service excellence
• Technical experience
• Preventative maintenance
• Problem solving and troubleshooting
• Project management
• Health and safety compliance
• Budgeting and cost control
• Communication and coordination
• Emergency response and crisis management
• Inventory and supply management

go to method of application »

Leadership Responsibilities

Strategic Management

• Develop and implement preventative maintenance strategies
• Create and manage annual maintenance budgets
• Manage department KPIs and monitor performance through Infraspeak
• Drive energy efficiency and sustainability initiatives
• Oversee contractor relationships and service level agreements
• Lead continuous improvement projects

Team Leadership

• Build and develop a high-performing maintenance team
• Implement succession planning and career development programs
• Conduct monthly one-on-one development discussions
• Ensure comprehensive technical training programs
• Foster a culture of excellence and guest service
• Manage performance and provide coaching
• Ensure compliance with health and safety regulations

Operational Excellence

• Oversee maintenance operations through Infraspeak:
• Preventative maintenance schedules
• Work order management
• Resource allocation
• Quality control
• Performance tracking
• Maintain property standards across:
• Building systems and infrastructure
• Guest rooms and public areas
• Grounds and landscaping
• Swimming pools and amenities
• Implement and monitor quality control systems
• Ensure regulatory compliance

Financial Management

• Develop and manage annual maintenance budgets
• Control operational costs while maintaining quality
• Analyse spending patterns and implement cost controls
• Manage contractor and supplier relationships
• Optimize inventory management
• Create monthly financial reports
• Lead cost-saving initiatives

Technical Oversight

• Ensure maintenance of all hotel systems:
• Electrical and lighting
• Plumbing and water systems
• HVAC and ventilation
• Building structure and finishes
• Grounds and landscaping
• Monitor equipment performance and lifecycle
• Implement preventative maintenance programs
• Ensure compliance with safety standards
• Drive sustainability initiatives

Guest Experience

• Ensure swift resolution of maintenance issues
• Maintain exceptional property standards
• Minimize operational impact on guests
• Drive service excellence through team development
• Monitor and improve guest satisfaction metrics

Required Skills

• Proven maintenance management experience
• Strong technical knowledge of building systems
• Experience with maintenance management systems
• Excellence in team leadership and development
• Strong financial and business acumen
• Outstanding problem-solving abilities
• Commitment to guest service excellence
• Technical experience
• Preventative maintenance
• Problem solving and troubleshooting
• Project management
• Health and safety compliance
• Budgeting and cost control
• Communication and coordination
• Emergency response and crisis management
• Inventory and supply management

go to method of application »

Key Responsibilities

Reservation Management

• Process all booking channels
• Manage OTA platforms
• Handle group reservations
• Monitor room inventory
• Track cancellations
• Maintain booking records
• Ensure data accuracy

Revenue Optimization

• Support rate management
• Monitor occupancy levels
• Track revenue targets
• Process deposits
• Monitor credit limits
• Generate forecasts

Guest Service

• Handle booking inquiries
• Process confirmations
• Manage modifications
• Support special requests
• Communicate policies
• Coordinate departments
• Maintain guest data
• Ensure satisfaction

System Administration

• Maintain Opera PMS
• Update inventory
• Monitor rate parity
• Generate reports
• Track statistics
• File documentation
• Support audits

Required Skills

• Opera PMS expertise
• Revenue management
• OTA knowledge
• Communication skills
• Problem-solving ability
• Attention to detail
• System proficiency
• Industry experience
• Multitasking and time management skills
• Sales and upselling techniques

go to method of application »

Key Responsibilities

• Build a Revenue Support TEAM that services a growing number of hotel & resort properties.
• Set Room Rates across all properties.
• Build pricing strategies that balance occupancy and rate to maximise profit.
• Develop a yielding strategy per property, across all market segments.
• A Pro-active approach to rate management based on customer segment, demand, seasons, and events.
• Support the Sales TEAM with customer/data insights.
• Analyse market data and competitive pricing.
• Maximise market opportunities.

Requirements

• 10+ Years in a Revenue Manager role.
• Advanced revenue management expertise
• Strong systems knowledge (PMS, CRS, GDS).
• Experience with Opera Cloud, advantageous.
• Experience with IDEAS, advantageous.
• Strategic planning and analysis
• TEAM leadership
• Project management
• Financial acumen
• Data Analysis Ninja
• Superhuman communication skills

go to method of application »

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

Communication

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

go to method of application »

Core Responsibilities

• Vendor Management & Quality Control
• Oversee LivClean's performance and contract compliance
• Conduct regular quality audits and inspections
• Establish and maintain cleanliness standards
• Monitor service level agreements
• Ensure proper staffing levels and deployment
• Manage contractor communication and feedback

Operational Excellence

• Manage room readiness and turnover processes
• Coordinate with Front Office on room status
• Oversee public area cleaning standards
• Manage linen and amenity inventory
• Implement deep cleaning programs
• Monitor preventative maintenance needs
• Maintain security of master keys and access cards

Guest Experience

• Ensure consistent room presentation standards
• Handle guest feedback and service recovery
• Coordinate special requests and VIP preparations
• Monitor guest satisfaction metrics
• Implement service improvements
• Maintain high cleanliness standards

Financial Management

• Control departmental expenses within budgets
• Manage inventory and par levels
• Monitor contract costs and performance
• Track laundry revenue
• Conduct regular stock takes
• Implement cost-saving initiatives

Compliance & Safety

• Ensure health and safety compliance
• Maintain chemical safety standards
• Monitor proper equipment usage
• Conduct safety training
• Manage emergency procedures
• Oversee evacuation protocols

Required Skills

• Housekeeping management experience
• Cleaning and sanitizing expert
• Time management and efficiency
• Laundry and linen care
• Guest privacy and discretion
• Health and safety compliance
• Physical stamina and Endurance
• Teamwork and communication
• Problem solving and adaptability
• Hotel amenities knowledge
• Vendor management expertise
• Strong quality control background
• Financial management ability
• Guest service focus

go to method of application »

Key Responsibilities

Account Management

• Monitor client payments
• Send payment reminders
• Process statements
• Handle queries
• Track allocations
• Maintain records
• Support reconciliations
• Generate reports
• Process applications
• Manage documentation

Credit Control

• Review applications
• Process new accounts
• Monitor virtual cards
• Track commissions
• Handle agent visits
• Process LODs
• Support collections
• Manage handovers
• Drive compliance
• Ensure accuracy

Client Relations

• Maintain communications
• Handle queries
• Build relationships
• Support resolutions
• Drive satisfaction
• Track feedback
• Generate reports
• Support improvements
• Handle escalations
• Maintain standards

Required Skills

• Accounting experience
• Systems expertise
• Communication ability
• Customer service
• Problem-solving capability
• Organization skills
• Attention to detail
• Team collaboration
• Process adherence
• Business acumen

go to method of application »

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions
• Communication
• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

go to method of application »

Key Responsibilities

• Strategic Leadership
• Drive business strategy
• Lead management team
• Develop talent
• Manage stakeholders
• Build culture
• Guide innovation
• Ensure compliance
• Achieve targets

Financial Management

• Control P&L performance
• Manage budgets
• Drive revenue growth
• Optimize costs
• Maximize profitability
• Monitor KPIs
• Report performance
• Direct investments

Operational Excellence

• Ensure service quality
• Maintain standards
• Direct departments
• Implement SOPs
• Monitor compliance
• Drive efficiency
• Manage resources
• Lead improvements

Stakeholder Management

• Engage owners
• Build relationships
• Direct communications
• Manage partnerships
• Lead negotiations
• Support development
• Guide strategy

Team Development

• Build capabilities
• Drive performance
• Manage talent
• Lead engagement
• Foster culture
• Guide careers
• Ensure succession
• Direct training

Required Skills

• Strategic planning and leadership
• Financial and budget acumen
• Operations expertise
• Stakeholder management
• Team management and development
• Business strategy
• Industry knowledge
• Change management
• Guest and customer relations
• Problem-solving and decision making
• Sales and marketing knowledge
• Health and safety compliance
• Technology and software proficiency
• Communication and interpersonal skills

go to method of application »

Key Responsibilities
Service Leadership

• Supervise service staff during shifts
• Maintain service standards
• Coordinate floor operations
• Handle VIP guests
• Monitor guest satisfaction

Team Management

• Supervise waitstaff
• Coordinate shift schedules
• Train new staff
• Monitor performance
• Handle service issues

Operations

• Manage table assignments
• Oversee setup procedures
• Monitor service timing
• Coordinate with kitchen
• Maintain service equipment

Quality Control

• Ensure service standards
• Monitor food quality
• Check presentation
• Maintain cleanliness
• Handle complaints

Required Skills

• F&B service expertise
• Leadership and supervisory ability
• Menu knowledge
• Food knowledge
• Wine knowledge
• Upselling Skills
• POS proficiency
• Problem-solving skills
• Guest and customer service focus
• Time management and ability to multitask
• Teamwork and collaboration
• Health and safety compliance
• Basic bar tendering and cocktail knowledge

go to method of application »

Key Responsibilities

• Strategic Leadership
• Drive business strategy
• Lead management team
• Develop talent
• Manage stakeholders
• Build culture
• Guide innovation
• Ensure compliance
• Achieve targets

Financial Management

• Control P&L performance
• Manage budgets
• Drive revenue growth
• Optimize costs
• Maximize profitability
• Monitor KPIs
• Report performance
• Direct investments

Operational Excellence

• Ensure service quality
• Maintain standards
• Direct departments
• Implement SOPs
• Monitor compliance
• Drive efficiency
• Manage resources
• Lead improvements

Stakeholder Management

• Engage owners
• Build relationships
• Direct communications
• Manage partnerships
• Lead negotiations
• Support development
• Guide strategy

Team Development

• Build capabilities
• Drive performance
• Manage talent
• Lead engagement
• Foster culture
• Guide careers
• Ensure succession
• Direct training

Required Skills

• Strategic planning and leadership
• Financial and budget acumen
• Operations expertise
• Stakeholder management
• Team management and development
• Business strategy
• Industry knowledge
• Change management
• Guest and customer relations
• Problem-solving and decision making
• Sales and marketing knowledge
• Health and safety compliance
• Technology and software proficiency
• Communication and interpersonal skills

go to method of application »

Key Responsibilities

Event Management

• Coordinate banquets and conferences
• Plan event logistics and setup
• Manage client requirements
• Oversee event execution
• Monitor service quality
• Handle special requests
• Ensure venue readiness
• Coordinate with departments

Client Relations

• Handle event inquiries
• Conduct client meetings
• Build client relationships
• Handle client feedback
• Resolve concerns promptly

Financial Management

• Monitor function costs
• Manage Simphony entries
• Handle billing documentation
• Control inventory
• Follow cash procedures
• Maintain financial records

Administrative Duties

• Create function sheets
• Manage event diary
• Update event systems
• Coordinate staffing
• Maintain documentation
• Track bookings

Required Skills

• Event planning, management and coordination expertise
• Client and Customer service excellence
• Financial acumen
• Organization ability
• Communication skills
• Systems knowledge
• Problem-solving capability
• Attention to detail
• Time Management and Multitasking
• Budget and Cost Control
• Negotiation and Supplier Management
• Health and Safety Compliance

go to method of application »

Key Responsibilities

Inventory Management

• Maintain stock levels
• Conduct regular counts
• Monitor storage conditions
• Track expiration dates
• Manage stock rotation
• Record wastage
• Implement controls
• Generate reports

Procurement

• Place purchase orders
• Verify deliveries
• Monitor quality
• Maintain relationships

Financial Control

• Monitor budgets
• Verify pricing
• Process invoices
• Track variances
• Document transactions
• Support audits
• Control costs
• Maintain records

Operational Excellence

• Maintain par levels
• Implement SOPs
• Ensure compliance
• Maintain documentation
• Support departments
• Monitor systems
• Report discrepancies
• Follow procedures

Required Skills

• Inventory management expertise
• Financial and cost control awareness
• System and software knowledge
• Supplier management
• Process compliance
• Problem-solving ability
• Attention to detail
• Communication skills
• Data entry and record keeping