Reservationist (Cape Town, Green Point) at ANEW Hotels & Resorts

Key Responsibilities

Reservation Management

• Process all booking channels
• Manage OTA platforms
• Handle group reservations
• Monitor room inventory
• Track cancellations
• Maintain booking records
• Ensure data accuracy

Revenue Optimization

• Support rate management
• Monitor occupancy levels
• Track revenue targets
• Process deposits
• Monitor credit limits
• Generate forecasts

Guest Service

• Handle booking inquiries
• Process confirmations
• Manage modifications
• Support special requests
• Communicate policies
• Coordinate departments
• Maintain guest data
• Ensure satisfaction

System Administration

• Maintain Opera PMS
• Update inventory
• Monitor rate parity
• Generate reports
• Track statistics
• File documentation
• Support audits

Required Skills

• Opera PMS expertise
• Revenue management
• OTA knowledge
• Communication skills
• Problem-solving ability
• Attention to detail
• System proficiency
• Industry experience
• Multitasking and time management skills
• Sales and upselling techniques