Receptionist (Gauteng, Pretoria CBD) at ANEW Hotels & Resorts

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

Financial Management

• Process payments accurately
• Balance payments
• Handle billing documentation
• Manage company accounts
• Reconcile daily transactions

Communication

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

Required Skills

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness