Maintenance Manager (KwaZulu-Natal, Newcastle) at ANEW Hotels & Resorts

Leadership Responsibilities

Strategic Management

• Develop and implement preventative maintenance strategies
• Create and manage annual maintenance budgets
• Manage department KPIs and monitor performance through Infraspeak
• Drive energy efficiency and sustainability initiatives
• Oversee contractor relationships and service level agreements
• Lead continuous improvement projects

Team Leadership

• Build and develop a high-performing maintenance team
• Implement succession planning and career development programs
• Conduct monthly one-on-one development discussions
• Ensure comprehensive technical training programs
• Foster a culture of excellence and guest service
• Manage performance and provide coaching
• Ensure compliance with health and safety regulations

Operational Excellence

• Oversee maintenance operations through Infraspeak:
• Preventative maintenance schedules
• Work order management
• Resource allocation
• Quality control
• Performance tracking
• Maintain property standards across:
• Building systems and infrastructure
• Guest rooms and public areas
• Grounds and landscaping
• Swimming pools and amenities
• Implement and monitor quality control systems
• Ensure regulatory compliance

Financial Management

• Develop and manage annual maintenance budgets
• Control operational costs while maintaining quality
• Analyse spending patterns and implement cost controls
• Manage contractor and supplier relationships
• Optimize inventory management
• Create monthly financial reports
• Lead cost-saving initiatives

Technical Oversight

• Ensure maintenance of all hotel systems:
• Electrical and lighting
• Plumbing and water systems
• HVAC and ventilation
• Building structure and finishes
• Grounds and landscaping
• Monitor equipment performance and lifecycle
• Implement preventative maintenance programs
• Ensure compliance with safety standards
• Drive sustainability initiatives

Guest Experience

• Ensure swift resolution of maintenance issues
• Maintain exceptional property standards
• Minimize operational impact on guests
• Drive service excellence through team development
• Monitor and improve guest satisfaction metrics

Required Skills

• Proven maintenance management experience
• Strong technical knowledge of building systems
• Experience with maintenance management systems
• Excellence in team leadership and development
• Strong financial and business acumen
• Outstanding problem-solving abilities
• Commitment to guest service excellence
• Technical experience
• Preventative maintenance
• Problem solving and troubleshooting
• Project management
• Health and safety compliance
• Budgeting and cost control
• Communication and coordination
• Emergency response and crisis management
• Inventory and supply management