Healthcare Collections Clerk at Faircape Group

Key Responsibilities

Healthcare Collections

• Manage end-to-end collections for Allied Healthcare debtor accounts.
• Follow up on outstanding Medical Aid and private patient balances.
• Engage with Medical Aid administrators to resolve short payments or delays.
• Track, record, and escalate overdue accounts when required.

GoodX, Medical Aid & Xero

• Work daily on GoodX to track claims, remittances, and shortfalls.
• Understand Medical Aid processes, rules, remittance advice, and patient responsibility amounts.
• Process and reconcile payments through Xero, ensuring accuracy.

Debtor Account Management

• Maintain accurate debtor profiles and documentation.
• Update contact details, payment notes, collection progress, and disputes.
• Prepare files for external collection agencies where required.
• Produce weekly and monthly reports on debtors and collection performance.

Requirements

Qualifications

• Diploma or certificate in Finance, Accounting, Credit Management, or related (advantageous).
• Healthcare collections or medical practice finance experience (strong advantage).

Experience & Knowledge

Strong working experience with:

• GoodX 
• Medical Aid debt processes
• Xero (advantageous)
• Experience in high-volume debtor environments.
• Advanced Excel skills.

Skills & Attributes

• Strong negotiation and problem-solving skills.
• Accuracy, attention to detail, and organisational discipline.
• Ability to work through high-volume accounts with speed and precision.
• Professional communication skills with patients, practitioners, and medical aids.
• Resilience when following up on overdue accounts.