Healthcare Operations Coordinator at Faircape Group

Job Description

• Faircape Health is seeking an experienced Healthcare Operations Coordinator (Half-Day) to join our healthcare leadership team in a hands-on, operational coordination role across three of our long-term healthcare facilities in the Southern Suburbs.(Tokai Estate, Noordhoek Manor and Cle du Cap)
• The role is ideal for a Physiotherapist, Occupational Therapist, Registered Nurse, or Social Worker who enjoys working beyond direct clinical care and wants to play a meaningful role in healthcare operations, patient flow, compliance, communication, and service excellence.
• As the Healthcare Operations Coordinator, you will work closely with the Healthcare Manager to ensure the smooth, compliant, and high-quality day-to-day functioning of our facilities.
• You will act as a key operational link between clinical teams, support services, families, and management, ensuring that care delivery, admissions, MDT processes, and resident experience are consistently aligned with Faircape’s standards.
• This is a people-facing, fast-paced, and impactful role, offering exposure across multiple facilities and disciplines, while still being rooted in clinical understanding and patient-centred care.

What We Offer

At Faircape, we value our medical professionals and provide a stable, well-resourced clinical environment where quality care and professional autonomy are prioritised. Our benefits include:

• Above-market salaries – recognising your expertise, responsibility, and clinical experience
• Quarterly performance bonuses – rewarding contribution and patient outcomes
• Long-service leave – acknowledging loyalty and sustained commitment
• Structured, well-supported clinical environment – work alongside experienced multidisciplinary teams
• Job security within an established healthcare group – nearly 40 years of trusted operations
• Step into a role that blends clinical insight with operational leadership
• Supportive clinical governance and ethical leadership – enabling focus on patient care rather than administration

Key Responsibilities

Operational Coordination & Facility Oversight (All Facilities)

• Support and coordinate admissions, transfers, and discharges in line with Faircape procedures
• Ensure facilities are fully prepared for admissions, including room readiness and operational checks
• Maintain daily operational oversight, ensuring no unresolved Health & Safety, maintenance, or service delivery issues
• Conduct daily Health & Safety walkthroughs across all facilities
• Participate in scheduled Health & Safety audits and track findings to closure
• Maintain visible, hands-on engagement with teams on the floor

Admissions Coordination & Resident Flow (All Facilities)

• Coordinate pre-admission assessments, including scheduling with families and MDT members

Manage the administrative admissions process, including:

• Family communication
• Issuing and tracking contracts
• Completing admission documentation and Jotforms
• Cross-checking admission paperwork for completeness
• Oversee admission days, ensuring a welcoming, smooth, and professional experience for residents and families

Family & Resident Communication (All Facilities)

• Serve as a key front-facing contact for residents and families
• Maintain a professional, calm, and solution-focused communication style
• Proactively address concerns to ensure
• Escalate complex or sensitive matters to the Healthcare Manager or relevant senior stakeholders as required

Multidisciplinary Team (MDT) Coordination (All Facilities)

• Coordinate and schedule all required MDT meetings
• Confirm attendance of relevant MDT members
• Prepare and maintain MDT agendas, minutes, and documentation
• Track MDT action items and ensure follow-through
• Support effective MDT collaboration to ensure integrated, patient-centred care

Administration, Reporting & Communication

• Prepare and submit daily operational reports to the Healthcare Manager
• Communicate key operational updates across facilities
• Monitor service delivery and identify trends, risks, or concerns
• Escalate operational or clinical risks timeously

Ad Hoc & Operational Support

• Provide flexible support during high-pressure periods, including admissions, incidents, inspections, or audits
• Assist with additional operational or administrative tasks as required

Requirements

Qualifications & Knowledge

• Registered healthcare professional in one of the following disciplines: Physiotherapist, Occupational Therapist, Registered Nurse, Social Worker
• Current registration with the relevant professional body (HPCSA / SANC / SACSSP)
• Clinical experience within a healthcare, rehabilitation, or long-term care environment

Skills and Attributes 

• Strong organisational and coordination ability
• Excellent verbal and written communication skills
• Calm, empathetic, and professional approach when dealing with families
• Ability to manage multiple priorities across multiple facilities
• Strong attention to detail and follow-through
• Confident working within multidisciplinary teams
• Operationally minded, yet clinically grounded
• Approachable, presentable, and patient-centred
• Willingness to travel between facilities

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Positive two written references