Helpdesk Administrator - East London at Eastern Cape Development Corporation (ECDC)

The incumbent will be responsible for the following:

• Provide first line support to staff on all company supported ICT applications.
• Troubleshoot computer problems and determine source and advise on appropriate action.
• Log helpdesk calls, attend to ICT related queries, and escalate issues where required.
• Capture, manage and report on relevant ICT matters for improving in-house ICT applications.
• Serve as liaison between line function staff and the ICT department to resolve ICT related issues.
• Provide basic empowerment to operators including computer orientation to new company staff.
• Provide required support to ensure continuity in productivity systems functional area applications.
• Undertake daily monitoring and implement appropriate risk management measures to safeguard smooth ICT operations at user department level.

MINIMUM REQUIREMENTS

• National Diploma or equivalent in Information Technology
• 2 years working experience of which 1 years should be in ICT environment