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Thomas International provides people assessments which empower business leaders to transform the performance of their people, teams and cultures - and deliver an immediate impact on their organisation. We help our clients recruit, retain, develop and manage their people. We’ll give you insight into your staff - what motivates them, their core strengths...
Description
Thomas International are a leading global provider of psychometric assessments. We are entering an exciting period of accelerated growth due to the recent launch of our market leading Assessment Platform. We are looking for the best talent in the industry to support our rapid growth and transformation of technology, people & process right across the business both UK and internationally. The Helpdesk Engineer will be part of a newly formed internal helpdesk team and will be responsible for providing IT support to our internal teams. Alongside this, the Helpdesk Engineer will have the opportunity to help improve and automate processes in the business, with a focus on enabling users to self-serve and ensuring everyone is working within a secure environment.
Responsibilities
Providing technical assistance for questions and problems for all staff members
Escalating unresolved issues to our external 3rd line support provider whilst continuing to manage these internally
Liaising with third party suppliers and managing issues to resolution
Managing & maintaining company-wide software, tools & services
Hardware management and troubleshooting including Laptops, Zoom Rooms, and Mobile Phones
Help to drive the adoption of multiple business tools across the global business
Supporting Internal & External IT Audits
Running reports to analyse common problems
Following up with customers to ensure full resolution of issues
Writing, editing, and revising knowledge articles for new and updated software and hardware
Training other staff members on troubleshooting and diagnosing problems
Creating and maintaining self help articles for all staff members
Identify and suggest possible improvements on procedures, looking to automate where possible
Requirements
Tech savvy with working knowledge of Microsoft office software
Excellent communication & Listening skills
Ability to diagnose and resolve basic technical issues
Adaptability
Ability to work under pressure
Innovative thinker who is positive, proactive, and readily embraces change
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