Hippo - Sales Consultant at Telesure Investment Holdings (TIH)

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Focus :

• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Interpersonal Savvy 

• Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences.

Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Instills Trust 

• Gains the confidence and trust of others through honesty, integrity, and authenticity.For example, acts consistently with the organization's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.

Ensures Accountability 

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Persuades 

• Uses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders.
• Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Being Resilient 

• Rebounds from setbacks and adversity when facing difficult situations.
• For example, is calm and professional in difficult situations; continues to work toward objectives.
• Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Communicates Effectively 

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks put others' perspectives and asks good questions.
• Shares information that people want to know; gives appropriate context and details when speaking.

Plans and Aligns 

• Plans and prioritizes work to meet commitments aligned with organizational goals.
• For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Manages Conflict 

• Handles conflict situations effectively, with a minimum of noise. For example, disagrees with others in a respectful and tactful manner; handles conflicts and differences of opinion in a calm, composed manner; rebounds from conflicts without animosity.

General Education 

• Matric / Grade 12 or SAQA Accredited Equivalent (essential)
• Regulatory Exam 5 (advantageous)

General Experience 

• 1 year telephonic sales experience (essential)
• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application