Hotel Cleanliness Supervisor - Convention Square at Marriott International

POSITION SUMMARY

Function

Join our amazing team and deliver unforgettable and memorable experiences. 

We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Executive Housekeeping. The successful candidate will be responsible to ensure that all rooms and public area’s in the housekeeping department are cleaned and maintained. Train employees on all Housekeeping procedures, including safety procedures and equipment operation. To ensure that standard operating procedures are implemented at all times, uphold and maintain the exceptional service standards and quality within a pressurized environment whilst you embrace the ethos of The Westin Cape Town Culture in accordance with Marriott International Policies and Procedures

Required Experience & Qualifications

• At least 2 years’ experience in a team leader/ Supervisory position in a five-star hotel.
• Professional and positive disposition 
• Good leadership and mentorship skills
• Good staff management skills 
• Knowledge of the Occupational Health and Safety Act
• Experience in disciplinary procedures and practices
• Quality and customer service driven
• Ability to work within a pressurized environment
• Proactive, self-motivated Individual with good professional work ethic
• Strong interpersonal and communication skills 
• Ability to engage and interact with guest
• Ability to deal with conflict situations
• Sound administrative skills
• Competency in MS office (word, excel, email)
• Ability to work effectively under time constraints and deadlines
• Required to work rostered shifts and irregular hours as per operational requirements
• Hardworking, can do attitude, ambitious, ability to use Initiative and be proactive 
• Ability to work within a team and without supervision 
• Excellent problem solving, planning and organizing skills
• Ability to meet deadlines and deliver results.
• Able to deal effectively with all levels of staff including senior management
• Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Assist management in training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees. 
• Follow all company and safety and security policies and procedures
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Speak with others using clear and professional language; prepare and review written documents accurately and completely. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.