Hotel Manager at Village n Life

The Role

• Pure Hosting means we lead with connection, not just operations. At Pezula Nature Retreat, the Hotel Manager is responsible for turning guest interaction into measurable performance through consistent, intentional hosting.
• You carry full responsibility for the day-to-day running of the property, leading through your Heads of Department and ensuring every guest touchpoint reflects care, awareness and consistency. You are the on-site ambassador for both Pezula Nature Retreat and Village n Life, ensuring standards are upheld, teams are aligned and the guest journey is seamless from arrival to departure.
• This role requires confident leadership, operational sharpness and a visible, hands-on presence across the hotel.

Key Responsibilities

• Lead the property through a Pure Hosting approach focused on guest connection, personalisation and return guest value
• Take full ownership of daily hotel operations across all departments, ensuring smooth coordination and operational consistency
• Lead, support and hold Heads of Department accountable for service standards, productivity and team performance
• Maintain a visible, hands-on presence across the property during key guest and operational moments
• Ensure consistently high standards across accommodation, food and beverage, public areas and guest touchpoints
• Oversee staffing structures, rostering, duty management and operational coverage across a seven-day environment
• Ensure SOPs, presentation standards, cleanliness and operational readiness are maintained at all times
• Manage guest feedback, complaints and online reputation platforms proactively and professionally
• Drive service improvement through guest feedback, operational insight and team engagement
• Monitor budgets, labour costs, stock control, purchasing processes and overall operational expenditure
• Work closely with Finance to review income statements, explain variances and maintain financial discipline
• Ensure compliance with health and safety, legislative requirements and operational audits across the property
• Oversee recruitment, onboarding, performance management, coaching and disciplinary processes in line with company standards
• Maintain effective communication and alignment across all departments and operational teams
• Support group operational requirements and provide senior operational cover, including duty and night management where required

What We’re Looking For

• Relevant tertiary qualification in Hospitality Management or related field
• Minimum 2 years’ experience in a Hotel Manager or similar senior role within a 4- or 5-star environment
• Strong operational understanding across rooms, food and beverage and guest service delivery
• Proven leadership experience in a fast-paced hospitality environment
• Strong financial awareness including budgets, cost control and reporting
• Confident communicator with strong leadership presence
• High attention to detail and strong problem-solving ability
• Guest-focused mindset with a strong understanding of service consistency and personalisation
• Ability to lead teams through accountability, presence and consistency
• Strong understanding of hospitality compliance, health & safety and operational standards
• Flexible and available to operate within a seven-day hotel environment

What We Offer

• Competitive remuneration aligned with experience
• A senior leadership role within a high-performing hospitality group
• Structured operational and group support
• Career growth opportunities within the Village n Life portfolio
• The opportunity to lead within a property driven by guest connection and performance
• Requirements added by the job poster
• 3+ years of Hospitality experience
• Can start immediately
• 3+ years of experience in Management
• Working in an onsite setting