Hotel Sales Executive at Orion Hotels & Resorts

Position Summary:

The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

Key Responsibilities:
 

• Develop and implement sales strategies:
  • Identify and target prospective clients to generate sales leads both corporate and leisure.
  • Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
  • Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.
• Sales and client relationship management:
  • Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.
  • Negotiate contracts, rates, and packages with potential clients to secure business agreements.
  • Maintain positive and professional relationships with existing clients and provide outstanding customer service.
  • Respond to customer inquiries and concerns promptly and professionally.
•  Revenue generation:
  • Achieve and exceed sales targets as set by the hotel management.
  • Develop and execute sales initiatives to drive revenue growth.
  • Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.
• Collaboration and teamwork:
  • Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
  • Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.

Minimum Requirements:
 

• Education and Experience:
  • Grade 12 or equivalent qualification.
  • A Valid driver's license and own reliable vehicle essential.
  • A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
  • Proven experience in hotel sales, business development, or a related field.
  • Familiarity with the hotel industry, market trends, and customer preferences.
• Sales and Communication Skills:
  • Strong interpersonal, negotiation, and presentation skills.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain professional relationships with clients.
• Result-driven and self-motivated:
  • Proven track record of achieving and exceeding sales targets and driving revenue growth.
  • Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Customer-centric approach:
  • Passion for delivering exceptional customer service.
  • Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.
•  Adaptability and flexibility:
  • Willingness to adapt to changing market demands and business priorities.
  • Ability to work flexible hours, including evenings, weekends, and travel, as required.
  • The successful candidate will be expected to attend a daily online meeting with management.