Employment Opportunities at Orion Hotels & Resorts

We are seeking a detail-oriented and organized Accounts Clerk to join our Accounts team.  The Accounts Clerk will be responsible for performing a variety of accounting duties including accounts payable and receivable, processing invoices, reconciling bank statements, preparing financial reports, and assisting with general accounting tasks.  The ideal candidate will have strong mathematical skills, the ability to work independently and as part of a team, and a solid understanding of basic accounting principles.

Duties and Responsibilities:

• Prepare bank reconciliations.
• Process accounts payable invoices and payments in a timely manner.
• Reconcile vendor statements and resolve any discrepancies.
• Prepare and post journal entries as needed.
• Assist with month-end and year-end closing processes.
• Maintain accurate and up-to-date financial records.
• Prepare financial reports for management.
• Assist with other accounting tasks as needed.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• At least 2 (two) to 3 (three) years of experience working in a similar role.
• Proficiency in Microsoft Excel and accounting software (e.g. Sage Evolution).
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Experience with financial statement analysis and reporting.

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We are seeking a talented and creative Graphics / Web Designer to join our team. The ideal candidate will be responsible for creating visually appealing designs for both print and digital platforms.  This individual will work closely with our marketing team to develop graphics for but not limited to advertisements, social media, and promotional materials. Additionally, the Graphics / Web Designer will be responsible for designing and updating our websites to ensure a seamless and user-friendly experience for our customers.  

Responsibilities: 

• Conceptualize graphic design ideas.
• Create eye catching graphics while adhering to company brand guidelines, for print and digital media.
• Strategize with marketing team on marketing and graphic design plans and campaigns
• Manage multiple projects simultaneously, meeting deadlines, and ensure all design work is delivered on time.  
• UX and UI design and maintenance of the company websites
• Maintain consistency across all designs to strengthen the brand visual identity and message.
• Stay up to date with industry trends, technologies, software and continually improving skills to provide cutting edge designs.
• Conducting the internal review process to ensure accuracy, quality and that all specifications have been met before deadline.
• Manage the content creation including taking photos, videos, using the drone etc.

Qualifications:

• Grade 12 and / or similar qualification
• At least 4 Years experience in graphic design, marketing and similar fields
• Bachelor’s degree or similar qualification in Graphic Design, Web Design, or a related field
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, PremierPro) and web design tools such as WordPress or HTML/CSS
• Strong portfolio showcasing previous design work.
• Excellent communication and collaboration skills.
• Ability to multitask and work efficiently under tight deadlines.
• Be able to work under pressure.
• Be proactive in ideas, creativity and meeting deadlines.
• Experience with SEO and web analytics is a plus.
• Understanding of commercial real estate and hospitality industry is a plus.
• Self-starter.
• Qualification and / or experience in operating a drone will be an added advantage.

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Position Summary:

The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

Key Responsibilities:
 

• Develop and implement sales strategies:
  • Identify and target prospective clients to generate sales leads both corporate and leisure.
  • Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
  • Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.
• Sales and client relationship management:
  • Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.
  • Negotiate contracts, rates, and packages with potential clients to secure business agreements.
  • Maintain positive and professional relationships with existing clients and provide outstanding customer service.
  • Respond to customer inquiries and concerns promptly and professionally.
•  Revenue generation:
  • Achieve and exceed sales targets as set by the hotel management.
  • Develop and execute sales initiatives to drive revenue growth.
  • Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.
• Collaboration and teamwork:
  • Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
  • Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.

Minimum Requirements:
 

• Education and Experience:
  • Grade 12 or equivalent qualification.
  • A Valid driver's license and own reliable vehicle essential.
  • A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
  • Proven experience in hotel sales, business development, or a related field.
  • Familiarity with the hotel industry, market trends, and customer preferences.
• Sales and Communication Skills:
  • Strong interpersonal, negotiation, and presentation skills.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain professional relationships with clients.
• Result-driven and self-motivated:
  • Proven track record of achieving and exceeding sales targets and driving revenue growth.
  • Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Customer-centric approach:
  • Passion for delivering exceptional customer service.
  • Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.
•  Adaptability and flexibility:
  • Willingness to adapt to changing market demands and business priorities.
  • Ability to work flexible hours, including evenings, weekends, and travel, as required.
  • The successful candidate will be expected to attend a daily online meeting with management.

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Duties and Responsibilities:

• Develop and implement strategies to drive revenue and profitability in the food and beverage department.
• Ensure high levels of customer service and satisfaction by setting and maintaining high standards for food quality, service, and cleanliness.
• Lead and manage a team of food and beverage staff, including hiring, training, scheduling, and performance management.
• Develop and maintain strong relationships with food and beverage suppliers to ensure timely and cost-effective delivery of products.
• Monitor and analyze financial performance of the food and beverage department, and implement strategies to improve profitability.
• Ensure compliance with health and safety regulations and standards in the food and beverage department.
• Create and implement food and beverage menus, promotions, and special events to drive customer engagement and revenue growth.
• Work closely with other hotel departments, such as sales and marketing, to coordinate food and beverage offerings for events and conferences.
• Stay current on industry trends, customer preferences, and competitor offerings to continuously improve the food and beverage operations

Minimum Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in Hospitality Management, Business Administration, or a related field.
• At least 2 to 5 years of experience in Food and Beverage management, preferably in a hotel setting.
• Proven track record of successfully managing a team and driving revenue growth in a food and beverage operation / hotel environment.
• Strong leadership, communication, and organizational skills.
• Exceptional customer service skills and a commitment to maintaining high standards of quality.
• Knowledge of food and beverage trends, regulations, and industry best practices.
• Proficiency in Microsoft Office and food and beverage management software

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The Executive Housekeeper will be responsible for overseeing all aspects of housekeeping operations in at our beautiful hotel, located in the Northern Drakensberg to ensure a clean, comfortable, and welcoming environment for guests.  This includes managing a team of housekeeping staff, coordinating room cleaning schedules, monitoring inventory levels of cleaning supplies, and maintaining high standards of cleanliness and hygiene.

Key Responsibilities:

• Supervise and train housekeeping staff to ensure consistent quality of service.
• Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas.
• Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards.
• Maintain inventory of cleaning supplies and equipment, order supplies as needed.
• Oversee laundry operations to ensure availability of clean linens and towels.
• Work with other departments to coordinate cleaning schedules and special requests.
• Monitor and address guest feedback regarding housekeeping services.
• Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities.
• Ensure compliance with health and safety regulations and standards.
• Create and implement training programs to continuously improve housekeeping staff performance.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality or a related field would be an added advantage.
• At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Knowledge of cleaning procedures, chemicals, and equipment.
• Ability to work effectively under pressure and manage multiple priorities.
• Customer service-oriented mindset with a focus on guest satisfaction.
• Attention to detail and commitment to high standards of cleanliness.
• Flexibility to work evenings, weekends, and holidays as needed.

Work Environment:

• Fast-paced hotel environment with a focus on guest satisfaction and cleanliness.
• Frequent interaction with guests and staff members.
• Physical demands may include standing, walking, lifting, and bending.

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We are seeking a dynamic and experienced Deputy General Manager for our beautiful hotel located in the Northern Drakensberg.  The ideal candidate will have extensive experience in hospitality management, strong leadership skills, and a proven track record of consistently delivering high levels of customer service and operational excellence. The Deputy General Manager will work closely with the General Manager to drive overall business performance and ensure the smooth and efficient operation of the hotel.  The position will be available as from 15 September 2024.

Responsibilities:

• Assist the General Manager in developing and implementing business strategies to drive revenue growth and profitability.
• Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Supervise and mentor department heads and staff members to ensure high levels of performance and guest satisfaction.
• Monitor and analyze key performance metrics, such as occupancy rates, revenue per available room, and guest satisfaction scores, to identify areas for improvement.
• Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Assist in the recruitment, training, and development of hotel staff.
• Collaborate with the sales and marketing team to drive room bookings and increase revenue.
• Perform other duties as assigned by the General Manager

Requirements:

• Grade 12 or equivalent qualification.
• A tertiary qualification in hospitality management or a related field.
• At least 5 years of proven experience in hotel management, with a minimum of 2 years in a leadership role.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance & gardens.
• Excellent communication and interpersonal skills.
• Proven leadership abilities and a track record of building and motivating high-performing teams. 
• Ability to work under pressure and prioritize competing demands.
• Proficiency in hotel management software (i.e. Protel etc.) and Microsoft Office applications.
• Strong analytical and problem-solving skills