Hotel & Sales Manager, East London at Sheldon Recruitment

• Our client, a leader in the hotel / hospitality sector, is seeking a Hotel & Sales Manager for a permanent role based in East London, Eastern Cape.

Applicants are required to strictly meet the following criteria:

• Diploma or Degree in Hospitality Management, Marketing, or related
• 3+ years’ experience in hotel management or hospitality sales
• Strong understanding of the Eastern Cape corporate and tourism market is highly preferred
• Valid driver's license and own reliable vehicle
• Proficient in Hotel Property Management Systems (PMS) like Semper and NightsBridge, plus strong MS Office skills
• Excellent communication and negotiation skills. Strong leadership abilities with a hands-on approach to problem-solving.  Results-driven mindset with a proven track record of hitting sales targets
• Flexibility to work weekends, public holidays, and evenings

The successful applicant would be responsible for, but not limited to:
Manage guest satisfaction, lead the on-site team, and actively sell accommodation and hospitality packages to corporate and leisure clients 
Sales & Revenue Growth

• Find new business from corporate clients, travel agents, and tour operators.
• Create monthly sales plans to boost room occupancy during quiet seasons.
• Manage online booking channels (OTAs) and the hotels booking system.

Hotel Operations & Guest Experience

• Oversee daily operations across front office reception, housekeeping – including cleaning materials and laundry.
• Maintain high service standards to ensure excellent guest reviews.
• Handle guest complaints quickly and professionally.
• Conduct daily walk-throughs to ensure the property is clean, safe, and welcoming.

Team Leadership & Administration

• Supervise and motivate staff, including scheduling shifts.
• Prepare weekly reports on occupancy levels, projected sales campaigns, and guest feedback.