Housekeeping Supervisor at Faircape Group

Job duties include, but is not limited to the following:

Quality Control:

• Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents. 
• Perform room inspection according to the standard checklist along with the Unit or Nursing Services Manager.
• Inspect work performed to ensure that it meets specifications and established standards. 
• Report complaints about service and equipment. 
• Ensure corrective actions given by the manager are implemented.
• Ensure that records of Housekeeping tasks are up to date and readily available.
• Routinely check on the condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly.
• Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required.
• Recommend changes that could improve service and increase operational efficiency.

Personnel and Human Resources:

• Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters.
• Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies. 
• Redirect issues through appropriate channels.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Assist manager with screening of potential job applicants.
• Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals 

Administration: 

• Plan and prepare employee work schedules for everyday operations as well as once off events. 
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Be available to meet with the direct line manager on a fortnightly basis.
• Report any urgent matters to the line manager immediately.
• Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner.
• Complete weekly report on Housekeeping tasks and staff as directed by the manager.

Stock Control:

• Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager.
•  Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff 

Customer Service: 

• Perform or assist with cleaning duties as necessary if there are staff shortages.
• Assist with stain removal and cleaning of resident personal furniture as needed.

Experience and  Education: 

• Grade 10-12
• 1-2 years in similar position (Working within a Healthcare centre) 
• Housekeeping training courses advantageous  

Skills and Knowledge:

• Strong understanding of cleaning appliances and their functionalities
• Familiarity with the proper use of cleaning agents and chemicals
• Excellent attention to detail and effective communication skills
• Strong interpersonal abilities
• Proficient in time management and organizational skills

Attributes: 

• Leadership skills
• Strong critical thinking and problem-solving abilities
• Collaborative teamwork skills
• Keen attention to detail
• Strong sense of responsibility and accountability
• Initiative and creativity
• Conflict resolution expertise
• Adaptability and flexibility

Specific Requirements:

• Own reliable transportation
• Clear health record
• Clear criminal record
• Clear credit record
• Written reference letters are to be submitted with the online application