Housekeeping Team at Helderberg Personnel

Key Responsibilities Include but Are Not Limited To

• Support the Housekeeping Manager with the daily planning, coordination, and supervision of housekeeping operations
• Supervise, motivate, and support the housekeeping team to ensure exceptional service standards
• Conduct room and public area inspections to ensure cleanliness and presentation meet company standards
• Ensure housekeeping SOPs, health and safety procedures, and quality standards are consistently maintained
• Assist with staff training, coaching, scheduling, and performance management
• Monitor housekeeping productivity and ensure rooms are serviced within required turnaround times
• Oversee inventory, stock control, linen, and housekeeping supplies
• Identify and report maintenance issues promptly
• Assist with departmental administration, reporting, and record keeping
• Resolve guest requests and housekeeping-related queries professionally
• Perform additional duties as required to support the housekeeping department

Criteria

• Minimum 3–5 years' housekeeping experience relevant to the roles within a hotel, lodge, guest house, or luxury hospitality environment
• Previous experience as either a Housekeeping Supervisor or Assistant Housekeeping Manager is essential
• Strong knowledge of housekeeping procedures, standards, SOPs, and inventory control
• Proven leadership ability with experience supervising, training, and motivating housekeeping teams
• Excellent organisational, communication, and problem-solving skills
• Exceptional attention to detail and commitment to maintaining luxury hospitality standards
• Ability to multitask, prioritise effectively, and perform well under pressure
• Professional, reliable, and guest-focused approach
• Proficiency in English with a good command of Afrikaans will be advantageous
• Experience with Opera, Apex, or similar property management systems will be advantageous