HR Administrator - Internal Client Services - P&P GAC at Deloitte

Main Purpose of Job

Deliver an efficient, effective internal HR Administration service and HR Process advice to Deloitte employees, partners, directors and other stakeholders in an accurate, timely and customer focused manner to achieve zero defect, consistent with an employer of choice.

Differentiators for this specific role

Responding to information, enquiries and requests related to the Administration scope of services in a timely and customer focused manner

• Correctly responding to questions about HR policy and procedures (in a timely manner)
• Attending to requests for information, queries and changes in accordance with client requests, standard operating procedures and SLA’s
• Accurately preparing payroll input
• Accurately processing information on Success Factors and Manual Input Database within the prescribed timeframe
• Filing payroll input for checking in the prescribed format within the prescribed timeframe
• Producing accurate documents as required in terms of the scope of services
• Supporting the delivery of HR Calendar events
• Providing support for ad hoc/unscheduled projects requiring support from the Administrator
• Appropriate escalation of questions, requests and/or enquiries that cannot be resolved appropriately by the HRA

Responsible for Data integrity and basic Data Analytics within the Service Line

• Ensure all data capturing is accurate and timeous on Success Factors
• Extract reports and assist with any data analytics that may be required within the service line

Adherence to HR Admin governance and procedures and knowledge sharing

• Ensure that all training manuals are read and understood and that work is performed in accordance with these
• Attend all meetings and training sessions where work quality, processes and governance is discussed
• Research HR Policies and procedures to ensure adequate knowledge and understanding to perform duties
• Use experience to share knowledge and build expertise within the team

Team Work:

• Making a positive contribution to the delivery of the team
• Positively manage internal relationships
• Contribute positively towards the achievement of performance targets in all aspects of team activities
• Ensure that through team work, all SLA’s are met consistently

Contribute to continuous process improvement

• Provides the P&P Team Manager with input and suggestions on how processes and work within the Administration role can be streamlined and improved

Key Performance Areas:

• Strategic Impact
• Completes standard related tasks that impact delivery of the broader team in relation to overall strategy of the service area
• Budgets / Profitability
• Effectively uses time, equipment and resources 

Qualifications

Minimum Qualifications

• Degree Human Resources related or similar

Minimum Experience

• 2 -4 years’ experience as an HR Administrator

Technical Competencies

• Basic knowledge of the standardised routines of the role or association of such role
• Basic knowledge of the human resources life-cycle
• Basic knowledge of the basic conditions of employment act and its provisions, UIF etc.
• Basic knowledge in terms of pivots and associate basic data models
• Basic knowledge of payroll fundamentals
• Basic knowledge of Outlook and programs relevant to the role
• Advanced level of proficiency in Excel, Word and PowerPoint
• Added advantage will be the understanding of the SAICA Training contract administration and Articles lifecycle

Behavioural Competencies

• Communicates effectively both in writing and verbally
• Good interpersonal skills
• Keen to learn
• Focuses on delivery
• Is adaptable
• Attention to detail
• Ability to solve basic problems related to specific tasks
• Basic understanding of business
• Focuses on service excellence
• Planning and organising abilities
• Innovative