HR Administrator at Telesure Investment Holdings (TIH)

About the Job
Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.

Specification

• Implement or perform a variety of HR administrative processes and tasks including employee record-keeping. Handle sensitive employee and company information and maintain a high level of professionalism and confidentiality.
• Administer and process information and data pertaining to the full life cycle human resource administration whilst ensuring accuracy at all times.
• Handle telephonic and email HR related queries and advise or escalate to relative person for resolution.

HR Data Management

• Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.
• Provide general HR support to business.
• Conduct comparative check between personnel file information and information on the HR system to rectify system and data anomalies.
• Maintain HR filing systems. Input payroll data to support the accurate and efficient delivery of payroll services.
• Ensure effective service delivery to meet customer needs within specified SLA’s.

Internal Client Relationship Management

• Build effective working relationships within the internal client organization,
• delivering high-quality professional services with guidance from senior colleagues.
• Establish successful working relationships across the TIH Group.

Handling Enquiries and Correspondence

• Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information,
• directing more complex matters to colleagues as necessary.
• Initiate contact internally and externally on a regular basis to convey requests,
• provide instructions or obtain information on behalf of a senior colleague.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Ensure compliance with set turn-around times and standards. Keep up to date with changes in company policy, procedure and structures.

Administration

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Create new employee records.

Document Preparation

• Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Document Management

• Create, organize and maintain files containing the correspondence and records of employees of the organisation.

Information and Business Advice

• Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.
• Provide expert support service to TIH Group.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Ensure up-to-date knowledge of relevant HR systems and practices.

Audit Compliance

• Work within standard compliance systems and report simple non-compliance issues. Assist with Audits in relation to employee administration related processes.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.

Requirements

• Grade 12/ SAQA Accredited Equivalent (Essential); Certification in any HRIS
• (Advantageous); HR or related Degree/Diploma (Advantageous)
• 2-3 years’ HR Administration experience in a Human Resources Department (Essential)
• HRIS experience (Advantageous);