HR Manager, Shared Services Centre at CDW

KEY RESPONSIBILITIES

• Supports the business across all HR specialisms, working closely with UK or US based Centres of Excellence (e.g. Total Reward, Learning & Development), Health & Safety and local Recruitment
• Serve as a coach and advisor to the SSC Management team and managers at all levels with respect to interpretation of company policy (Road to Success) and procedures and business practices.
• Drive and support Employment Equity plans, initiatives and reporting as well as COIDA and SDA reporting and submissions.
• Builds processes and procedures to ensure compliance with Country laws
• Manage the development, implementation, and communication of country-specific HR policies and procedures where necessary.
• Undertakes analysis of employee relations issues to make decisions, mitigate the issues and recommend improvements
• Responsible for site Health & Safety matters and compliance with local regulations in conjunction with Health & Safety Manager in UK
• Works closely with the Employment Equity Committee and drives delivery of the Employment Equity Plan
• Uphold policies that increase retention rates and foster coworkers’ morale and engagement
• Manage and facilitate CCMA cases, ensuring compliance with labour laws and company policies.
• Identify stakeholders needed to accomplish business unit initiatives and work collaboratively with other CDW departments
• Travel as needed
• Any other duties your manager may reasonably request

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Bachelor’s Degree or equivalent experience
• 10 years business facing human resources experience in various disciplines, but generalist experience preferred in a population of 500+ coworkers gained in South Africa
• Previous experience working in an SSC supporting offshore clients