HR Operation Officer: Recruitment Employment checks at Tiger Brands

JOB DESCRIPTION

• Within your functional work stream you deliver cost-efficient and effective HR services to employees and managers across the organisation meeting all contracted Service Level Agreements (SLAs) and constantly applying a strong customer orientation attitude. You make sure to follow standard procedures and document all activities in order to meet legalization requirements and to meet the desired efficiency gains.

RESPONSIBILITIES

• Carry out all transactional activities that lie within the responsibility of your functional work stream or provide tier-1 and 2 HR support to all employees and leaders across Tiger Brands related to conducting employment checks for candidates
• Maintain and monitor SLAs between HRSS Centre, business areas and 3rd Party Vendors
• Review and regularly develop / customise HR reports & metrics to suit business needs
• Participate in regular meetings, invite stakeholders to HRSS functional work stream events, encourage participation and feedback from business into SLA improvement
• Inform business teams regarding changes
• Continually update all stakeholders on progress, process changes, system updates and all other relevant matters pertaining to HRSS area of responsibility
• Be the SME in the functional work stream processes using the desired HR system
• Deliver continuously improved HR administrative services

QUALIFICATIONS

• Business or HR related degree
• Professional HR certification / membership preferred
• 4-6 years post-qualification experience within HR / SSC
• 2-3 years experience in an Operations role within HR SSC looking after functional work stream transactions
• Experience with HR Information Systems (Oracle pref.)
• Experience in managing Service Level Agreements
• Experience in interacting with cross-functional and multi-regional teams
• Proficient in Excel