HRS Risk Solution Manager - Tygervalley at Hollard Insurance

Role Objectives:
To provide operational support to the Regional Management team through:

• Liaising with internal and external partners
• Liaising with Brokers and clients
• Analyse claims & risk information
• Managing the HRS clients on the Cape Town database
• Maintaining Risk management tools provided by Hollard
• Assisting clients to interpret and mitigate risk
• Liaison with our external service providers
• Planning and implementing specific HRS-related events
• Collect data and translate it into business information
• Accurate reporting and Data warehousing

Key Responsibilities:

• Grow and manage the regional HRS bureau client database
• A good working knowledge of Risk procedures
• Offer available Risk Management tools for clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Focus on profitability on clients that are part of the bureau database
• Manage and develop a trusted relationship with allocated clients ensuring retention and growth
• Promote excellent customer experiences through the effective implementation of Risk services, resolution of queries, and continuous communication
• Schedule regular face-to-face visits and adhere to visitation/contact plans ensuring regular scheduled engagement with clients and brokers
• Plan and attend meetings with customers, keep minutes of meetings and action outstanding matters
• Serve as the lead point of contact for all bureau accounts in the specific region
• Develop trusted advisor relationships with key accounts, clients, stakeholders, and executives
• Identify potential risk areas that need to be managed in order to reach the profitability target
• Acquire a thorough understanding of key customer operational needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any HRS issues faced by customers and deal with complaints to maintain trust
• Play an integral part as an ambassador for Hollard Trucking in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Ensure the data on reports are accurate and request data when needed
• Assisting with challenging clients' requests, telematic issues, or other issues relating to the bureau services and escalation as required.
• Full incident investigation and debriefing clients who have high-risk claim incidents

Required Knowledge and Experience    
Competencies:

• Working with people
• Presenting & Communicating
• Analysing
• Developing results & meeting customer expectations
• Following instructions & procedures
• Achieving personal work goals & objectives
• Relating & Networking
• Deciding & initiating action
• Persuading & influencing

Required Knowledge, Experience and Skills:

• 3 or more years of business analysis and/or account management experience
• Experience delivering client-focused solutions to customer needs.
• Reporting/Analysis
• South African Transport Industry & Telematics Experience essential
• High level of computer literacy in MS Office Suite
• Proven ability to multi-task several projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities, strong verbal and written communication skills
• Minimum 5 years of fleet management-related work experience essential
• Strong understanding of vehicle technology and telematics
• Prior relationship/ stakeholder management experience will serve as an advantage

Educational Requirements    

• Matric or Grade 12 - essential
• Level 7 Diploma in Risk Management or Public Relations
• Have/Studying towards degree/Diploma – Customer Services, Risk Management or Fleet Management