Human Capital Contact Centre Analyst x 2 Global Grade 10 at Barloworld Equipment

Key Outputs

• Tmanage all administrative related tasks in the allocated region regarding the life cycle of an employee and tassist in resolving queries related tbenefits, payroll and Human Capital policies
• Assist and resolve basic Human Capital and Payroll related queries received from employees or other sources e.g. leave, UIF, medical aid, funeral fund, retirement fund etc
• Assist with the unlocking of PaySpace user accounts and general PaySpace support temployees for navigating through the system.
• Assist with the correctness of the Workforce Plan for area of responsibility - assist in creating jobs/ abolishing of jobs
• Manage the recruitment of a new employee
• Distribute and management of Starter pack documentation
• Follow up on the timeously submission of the documents tmeet payroll cut-off
• Schedule medicals
• Create an employee folder on the HCM Drive
• Index the documents as received properly as per the agreed naming convention and file on the BCM drive in the relevant employee folder
• Capture mini-master data
• Upload the following documents on Payspace once the employee profiles reflects on PaySpace
• Movement Form
• Certified ID

Qualifications

• Fund Information
• Tax Information
• Payspace documents
• Manage the termination process
• Distribute and management of termination pack
• Follow up on the timeously submission of the documents tmeet payroll cut-off
• Issue letters for reporting line changes and all internal movements when applicable
• Issue Maternity leave contracts where required
• Conduct employment confirmation
• Assist with following up of required forms tbe completed on Payspace e.g., funeral forms, vaccination status, Travel calculators etc.
• Distribute medical aid cards temployees
• Assist with the completing of GPA forms and the submission thereof tRewards and Benefits
• Assist with the completion of disability claim documentation and the submission thereof tRewards and benefits
• Assist in managing workflow approval tbe in time for payroll cutoff when stuck in an inbox
• Manage and ensure master data of relevant area tbe correct
• Distribute overtimQualification, Experience and Competencies

Minimum required qualification:

• A relevant formal Human Capital qualification will be an advantage
• Matric

Must have:

• 5 -7 years in a generalist Human Resources / Payroll environment
• Experience of a shared services environment will be an advantage
• Minimum Required Competencies:
• Verbal Communication and Written communication
• Attention tdetail
• Drive, energy and initiative (results-focus)
• Organisational Awareness
• Customer Responsiveness
• EQ and interpersonal sensitivity
• Systems and Technology Use
• Schedule adherence
• Active Listening
• Rule Orientation
• Self-Managemente reports before the 25th of a month
• Pull and distribute leave reports before the 25th of a month
• Assist with and submit documentary proof for all HC related audits
• Print and distribute Long Service Certificates for area of responsibility timeously