Human Resources Manager (BPO/Call Centre Industry) at Kelly

An exciting opportunity for an HR Manager has become available within our human resources team. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. The position is an exciting and challenging opportunity that will require the successful candidates to contribute significantly to enabling people objectives & growth plans.

Qualifications

• A relevant Bachelor’s degree qualification in Human Resource Management / Industrial Psychology
• Minimum of 5 years’ experience as a Sr. HR Generalist
• Experience in and a sound understanding of best practices in the following categories:

Employee Relations & IR

Performance Management

Leadership Coaching

HR Analytics & Reporting

KEY RESPONSIBILITIES WILL INCLUDE:

Recruitment

Employee Induction & On-boarding

Employee Engagement

Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

• Implement & maintain the Company’s 5 People Promises
• Enable and drive reward and recognition
• Implement ESAT surveys, communicate results, draft, implement and track action plans

Talent Management

• Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions (up to and including Role Band BI)
• Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
• Personal Development Plans are in place for each team member
• Probation is effectively managed with all new starters

Retention Management

• Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
• Identifying and addressing barriers to retention

Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER, Discipline Management

• Facilitate the resolution of conflict
• Manage and resolve misconduct, poor performance, incapacity and incompatibility cases
• Manage and reduce absenteeism

CCMA case management and representing the company at the CCMA

Chairing Disciplinary Enquiries

Facilitating effective S189A redeployment of employees (when applicable)

HR Administration, Analytics and Reporting

• Compiling, maintaining and analyzing HR analytics in order to optimize decision-making
• Facilitating efficient, timeous and accurate HR & IR administration & documentation
• Compiling reports & decks for internal MBR/QBRs & external Business Reviews with clients