Essential Duties and Responsibilities:
HR Strategic Planning
- Implementation of the people strategy in the areas of HR processes, talent sourcing, selection & succession, employee wellbeing, organisational workforce planning & design, compliance & reporting, creating and maintaining of a business culture aligned to a high-performance driven environment, performance management and development.
Leadership
- Managing an employee HR team with aligning to the Operational Goals and activities. Implementing programs that develop the capability of team and department leaders and close leadership development gaps as part of the employee development process through needs assessment and training programs.
HR Client Services (HR Business Support).
Providing HR related support to the operational teams by:
- Advising employees, supervisors and managers on policy interpretation and application.
- Managing HR transactional processes within the department aligned to task driven deadlines for training, recruitment, and payroll processes.
- Consulting with and supporting supervisors / line managers and department managers in the movement of employees including commencements, departures, transfers, family leave, leave of absence and termination, managing employee movements and providing advice and support to our people.
- Assisting the Employee Relations Manager with employment relation issues through disciplinary processes and enquiries, which may include investigations, grievance management, disputes, complaints, industrial relations issues and advising on correct processes for managers, in accordance to the Company Disciplinary Code.
Employee Culture and Value Proposition Management (Employee Wellbeing and Culture).
- Participate and work collaboratively with Business Leaders to create the culture for a sales performance driven environment, using the People Satisfaction Survey’s and People Feedback to develop strategies to improve the work environment.
Assisting in managing various employee engagement initiatives and programs:
- Manage employee awards and recognition programs.
- Manage employee wellness programs.
- Creating health awareness campaigns.
- Drafting employee wellbeing articles for the newsletter.
- Support business with healthy living programs and initiatives.
- Roll out and implementation of people survey for EVP development and creating initiatives.
Workforce Planning (HR Analytics and Reporting)
- Full responsibility to provide business with data/reports – fixed term employment, staff turnover, retention of talents, cost of recruitment, salary analysis and HRIS reporting.
- Monthly, quarterly and ad hoc HR reporting (Including HRIS, WSP, ATR, EE and BBBEE reporting).
- Complete and submit statutory declarations (WSP&ATR, EE02&EE04, STATSSA)
- BBBEE (management & control and skills pillars)
- Continue improving the HR programs, policies, practices and processes associated with meeting the strategic and operational people issue of the organization.
Talent Sourcing, Selection and placement (Entire Recruitment and Onboarding).
Responsible for successful candidate attraction for the various roles and responsibilities by:
- Develop & implement strategies to source and attract talent into the organisation aligned to the high-performance driven culture.
- Ensure pipeline sourcing practices to attract suitable talent for a highly performance driven call centre.
- Managing the recruitment platform and drafting of adverts and job specifications for various roles.
- Use online platforms, company website, and social media to brand the company in a way that projects a strong employer value proposition and attracts suitable talent.
Talent & Succession Planning
Ensuring the development and growth of employees within the organisation by:
- Partner with departmental managers to map talent and determine succession for key roles.
- Developing succession pools and skills gap analysis to grow employees within the roles to ensure succession and growth of employees.
Performance & Development Management
Creating a performance driven culture and business environment by:
- Creating a performance review process by ensuring all employee Job Descriptions are updated, in place and KPA’s are reviewed.
- Assist in managing the annual performance and development process by strengthening the capability of our people in delivering quality feedback, analysing review material.
- Ensuring reviews are completing on time, preparing and analysing post-review reports and participating in difficult review discussions.
- Coordinate training activities in conjunction with Training.
Compensation & Benefits
- Manage the annual salary review process in line with salary budgets set by departments.
- Managing salary benchmarking and monthly salary bill management, to ensure that employee levels are compliant with industry norms and Employment Equity Compliance.
- Develop strategy to ensure that salaries stay market related and attractive for talent sourcing..
- Ensure all benefits are activated timeously once employees are engaged.
10. Compliance, Reporting & Annual Submissions
- Managing all compliance related activities, setting up of forums and managing reporting structures. These include BBBEE application and compliance, quarterly Employment Equity monitoring, reporting and Annual Training Submissions (WSP & ATR) monitoring, committee meetings, reporting monthly or quarterly and the submission process.
- Establish credibility throughout the organization with management and the employees to be an effective listener and problem solver of people issues.
Leadership and Direction
- Providing vision and direction to team members
- Through effective inspirational leadership, facilitate the creation of accountable, full-claims teams who understand and strive to meet the needs of all stakeholders.
- Role model behavior and motivate team members in line with the core values.
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
- Provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports.
- Leads change to creates a self-refreshing and learning organisation.
- Continuous improvement of business processes.
Work collaboratively
- Build a culture of respect and understanding across the organisation.
- Recognise outcomes which resulted from effective collaboration between teams.
- Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation.
- Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions.
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Demonstrate consistent application of internal procedures.
- Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
Desired Skills & Experience:
Education:
Minimum Requirements:
- Grade 12 or equivalent.
- Human Resources tertiary qualification (BCom, Industrial Relations and equivalent B degree).
- At least 5-8 years’ work experience in a similar role, at a management level, with proven success.
- Medical workplace and or Call Centre experience, working within a medical environment and or call centre of no less than 2-3 years would be advantageous.
- Additional certifications HR and or Industrial Relations would be advantageous.
Experience:
- Proven experience managing a team within an HR department with talent sourcing and talent development focus.
- In-depth knowledge of call centres and Human Resources processes is essential.
- Proficient in office management software and Microsoft Office Suite.
- Strong organisational and leadership skills.
- Excellent report writing, communication and interpersonal abilities.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Highly administrative and accurate in execution of tasks.
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