Human Resources Officer at The Universal Service and Access Agency of South Africa (USAASA)

Key outputs: 
HR Strategy and Policy 

• Contribute to the development and implementation of the organization's HR strategy and annual plans. 
• Assist in developing, reviewing, and implementing HR policies and procedures, ensuring they are up to date with best practices and legal requirements. 
• Support organizational design by updating the organizational structure, defining roles, and managing the job evaluation process. 

Human Resources Operations 

• Collaborate with the Payroll Officer in managing the monthly payroll process and benefits administration to ensure they are completed accurately and on time. 
• Coordinate the annual remuneration and benefits review process. 
• Contribute to the development and implementation of employee wellness plans and initiatives. 
• Conduct exit interviews to gather feedback, identify trends, and recommend improvements. 
• Provide HR support and assistance to the business by receiving requests or identifying HR issues, evaluating and implementing HR support requirements as necessary within SLA and to standard 

Talent Management 

• Implement the talent management strategy to attract, retain, and develop high-quality employees. 
• Contribute to the development and execution of recruitment plans to source and secure talent that aligns with the organization's values and transformation goals. 
• Manage the end-to-end recruitment and selection cycle, ensuring compliance with all policies and legislation. 
• Liaise with the Skills Development Officer in facilitating induction and orientation for all new employees to ensure smooth on boarding. 

Labour Relations 

• Provide internal support relating to disciplinary and grievance matters. 
• Support the Snr Manager: HR in CCMA cases by providing case history and evidence. 
• Coordinate quarterly Labour Forums.  

Minimum Requirements & Experience 
Qualifications/Knowledge 

• National Diploma or Bachelor's Degree in Human Resources Management, Industrial Psychology, or a related field. 
• 5 years of experience in an HR Generalist/Practitioner or HR Officer role. 
• Experience in handling disciplinary processes and exposure to CCMA proceedings is advantageous.