Hygiene Assistant Administrator at Empact Group

Education and Experience Required:

• Matric
• Prior administrative experience, ideally in the hygiene industry.
• Strong negotiation and communication skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and digital tools.
• Knowledge of hygiene practices, pest control, and related regulatory requirements.

Key Areas of Responsibilities:

• Develop and maintain standards for hygiene, pest control, and deep cleaning services.
• Track and manage proof of delivery (PODs) and service reports.
• Update client HSE files to ensure compliance with regulations.
• Coordinate medical appointments and client induction processes.
• Complete onboarding documentation for temporary and permanent staff in hygiene-related roles.
• Prepare documentation for contract cancellations.
• Reconcile credit card statements for the regional manager.
• Handle client inquiries and provide timely responses to queries.
• Assist payroll with staff payment issues.
• Collaborate with finance teams to address client-related concerns.
• Respond promptly to email inquiries.
• Provide logistical and administrative support for roadshows and events, leveraging experience with Praxedo software.
• Schedule and manage timesheets for regional technicians.
• Review service and treatment reports, resolving discrepancies as needed.
• Coordinate with hygiene teams to compile and upload service reports to the company portal.
• Prepare installation notices and request vouchers for store or warehouse needs.
• Work closely with teams to align hygiene, pest control, and deep cleaning services with company objectives.
• Stay informed about industry trends and regulatory updates, suggesting improvements, as necessary.

Preferred Skills:

• Certification in Office Administration or a related field.
• Experience in a fast-paced work environment.
• Strong multitasking and prioritization skills.
• Analytical and problem-solving abilities.
• Capacity to work independently and collaboratively within a team.