- The ICT Administrator is responsible for the end-to-end management, security, support, and continuous improvement of the organisation’s ICT environment. This includes infrastructure, networks, systems, cloud services, internal business applications, user support, vendor management, and ICT project delivery.
Minimum Experience
- 8+ years systems administration experience
- Proven ICT team leadership
- Extensive Microsoft Windows domain experience
- Hybrid cloud and on-prem environments
- Linux experience advantageous
Minimum Qualifications
- BSc Information Technology / IT Management or related
- OR MCSE / Windows Server Hybrid Administrator Associate (or equivalent)
- AZ-900 Azure Fundamentals
- SC-900 Security, Compliance & Identity Fundamentals
- MTCNA MikroTik Certified Network Associate
- Other relevant Microsoft or networking certification
- ICT Administrator / ICT Supervisor – Job Specification
Key Responsibilities
ICT Operations & End-User Support
- Provide reliable day-to-day ICT support across the organisation
- Manage incidents, service requests, troubleshooting, and escalations efficiently
- Ensure stability and support of production-critical business environments
Infrastructure & Systems Administration
- Administer and maintain physical and virtual server environments
- Manage VMware infrastructure and SAN storage platforms
- Ensure high system availability, resilience, and operational continuity
Network & Connectivity Management
- Configure, manage, and support firewalls, routers, switches, and wireless infrastructure
- Maintain WAN connectivity, redundancy, and failover solutions
- Implement and uphold secure network segmentation and connectivity standards
Microsoft 365 & Cloud Services
- Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams
- Manage Azure Active Directory and support cloud-based reporting and analytics platforms such as Power BI
User, Access & Identity Management
- Manage Active Directory and Azure AD user accounts and access lifecycles
- Facilitate secure onboarding, offboarding, and access control processes
Security, Backup & Disaster Recovery
- Administer endpoint protection, backup solutions, and recovery processes including Veeam
- Conduct restore testing and support disaster recovery and business continuity planning
ICT Projects & Continuous Improvement
- Deliver infrastructure improvements, upgrades, and system enhancements
- Coordinate user acceptance testing (UAT), deployments, and rollout activities
- Identify opportunities to improve operational efficiency and system performance
Internal Application Development & Support
- Develop, maintain, and support internal applications using Node.js, Express, and EJS
- Support SQL Server databases and backend integrations
- Manage application functionality including file uploads, cookies, environment configurations, HTTP integrations, and spreadsheet processing
Vendor, Licence & Asset Management
- Manage ICT vendors, software licensing, renewals, warranties, and ICT assets
- Maintain accurate asset registers and ensure compliance with licensing requirements
Team Leadership & ICT Governance
- Supervise and support ICT team members where applicable
- Promote best practices, technical standards, documentation, and governance across the ICT environment
- Contribute to a culture of accountability, continuous improvement, and operational excellence
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