ICT Infrastructure Support Specialist at Unifi Group

Requirements

• A relevant degree or diploma.
• 3+ years of relevant work experience in an IT support environment.
• Strong analytical and problem-solving skills using logical pragmatic reasoning.
• Attention to detail 
• A concern for order, quality and accuracy. A meticulous approach to work.
• Fast and self-learning abilities.  
• Result orientation and eager to work hard and smart. 
• Good communication skills.
• Willing to travel
• Passion for Africa and willingness to work in the developing world context.

Duties and Responsibilities

Implementation, and maintenance of the group’s ICT infrastructure including the following (but not limited to):

• IT hardware; Includes procurement, setup, maintenance and replacement processes
• Networking and cabling - ensure consistent high standards throughout the group
• Connectivity;  Data, voice, telephony - Monitoring, troubleshooting and management
• Monitoring and management of Desktop security (including antivirus and patch management)
• Give input into user security awareness training
• Desktop support services
• Be the contact for escalations for in- country IT Teams 
• Ensure positive supplier relationships and management together with in-country IT teams
• Google Workspace administration and adoption
• Others: Firewalls, VPN, Queueing systems, CCTV