ICT Support - Durban at Vega School

Work Experience:

• Minimum 1 year working experience

Education:

• Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP

Key Performance Area: 

• Desktop Support
• Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk.
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.

Software and Hardware Installations and Support for Software and Hardware Installation:

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
• Sets up and support for boardrooms or for training use.

Information Technology Administrative Functions:

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.