Job Openings at Vega School

Work Experience:

• Minimum 1 year working experience

Education:

• Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP

Key Performance Area: 

• Desktop Support
• Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk.
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.

Software and Hardware Installations and Support for Software and Hardware Installation:

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
• Sets up and support for boardrooms or for training use.

Information Technology Administrative Functions:

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.

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Education:

• Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP preferred

Functional Competencies:

• Good interpersonal skills including willingness to assist, communication and following up.
• Computer literacy and systems administration.
• Time management, organisational skills, willing to work flexible hours.
• Initiative and problem-solving prowess.
• Ability to cope in a pressured environment.
• Must be able to travel.
• Own transport is required.

Work Experience:

• Minimum of 2 years as an ICT Support/Service Desk agent or similar

Key Performance Area: 

Infrastructure Support

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of hardware, systems and infrastructure within the campus
• Diagnostics and troubleshooting, where applicable, and escalation to necessary internal or external parties where necessary.
• Fulfils appropriate access requirements based on P7.
• Interaction and liaison with vendors or service providers for support and troubleshooting, where necessary
• Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order.

Software and Hardware Support:

• Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
• Administers and maintains software, as per the agreed software list.
• Ensures that critical and security updates are applied to servers and workstations timeously.

Staff:

• Ensure that the campus has the necessary IT support during regular operational hours.
• Coordinates and oversees campus ICT Support staff activities. Oversees and allocates service desk requests accordingly. Engages in short to medium term tactical planning
• Has input in ICT Supports' leave requests, appraisals and KPA setting
• Provides mentorship to ICT Supports
• Develop succession plan

go to method of application »

Work Experience:

• Minimum 1 year working experience

Education:

• Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP

Key Performance Area: 

• Desktop Support
• Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
• Logs and tracks calls using incident and problem management database provided through the service desk.
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.

Software and Hardware Installations and Support for Software and Hardware Installation:

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
• Sets up and support for boardrooms or for training use.

Information Technology Administrative Functions:

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.