Senior ICT Support - Durban at Vega School

Education:

• Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP preferred

Functional Competencies:

• Good interpersonal skills including willingness to assist, communication and following up.
• Computer literacy and systems administration.
• Time management, organisational skills, willing to work flexible hours.
• Initiative and problem-solving prowess.
• Ability to cope in a pressured environment.
• Must be able to travel.
• Own transport is required.

Work Experience:

• Minimum of 2 years as an ICT Support/Service Desk agent or similar

Key Performance Area: 

Infrastructure Support

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of hardware, systems and infrastructure within the campus
• Diagnostics and troubleshooting, where applicable, and escalation to necessary internal or external parties where necessary.
• Fulfils appropriate access requirements based on P7.
• Interaction and liaison with vendors or service providers for support and troubleshooting, where necessary
• Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order.

Software and Hardware Support:

• Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
• Administers and maintains software, as per the agreed software list.
• Ensures that critical and security updates are applied to servers and workstations timeously.

Staff:

• Ensure that the campus has the necessary IT support during regular operational hours.
• Coordinates and oversees campus ICT Support staff activities. Oversees and allocates service desk requests accordingly. Engages in short to medium term tactical planning
• Has input in ICT Supports' leave requests, appraisals and KPA setting
• Provides mentorship to ICT Supports
• Develop succession plan