Implementation Consultant at Telesure Investment Holdings (TIH)

Job Purpose

• Set up and implement Nimbis for business clients. Determine client business needs, build short-term insurance products and set up and configure existing business processes. Use extensive knowledge of the short-term insurance industry.

Responsibilities

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.

Customer Service

• Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems.

Client & Customer Management (Internal and External)

• Help manage all clients by carrying out standard activities and providing support to others.

Regulatory and Compliance Management

• Ensure regulatory compliance by regularly reviewing the product suite.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Project Reporting and Review

• Contribute to project and program reporting and review by organising meetings and by preparing project and/or program papers (e.g., agendas, reports, and presentations).

Solutions Analysis

• Determining the clients needs via consultation, business analysis and targeted observations. Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Matric / Grade 12/ SAQA Accredited (Essential); Insurance related Degree, Diploma, or Certification (Advantageous)

Experience

• 3 - 5 years short-term insurance underwriting experience (Essential); Data analysis experience (Advantageous); Administration role on any short-term insurance platform (Advantageous)