Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents—who were supposed to ease the burden—were making the experience even worse. So, in 2003, our founders star...
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Job summary
- The Senior BC/DR Analyst is responsible for coordinating, maintaining, and continuously improving DigiCert’s enterprise Business Continuity, Disaster Recovery, and Resiliency program.
- This role acts as the central governance and program coordination owner for BC/DR across DigiCert, ensuring that business continuity plans, disaster recovery exercises, business impact analyses, testing reports, and remediation activities are consistently executed, documented, and aligned with industry standards such as ISO/IEC 27001, WebTrust, ETSI, NIST, and CA/B Forum requirements.
- The role operates as a first-line governance function, working closely with DigiCert’s technology, infrastructure, security, and business teams who retain operational ownership of systems and recovery execution.
What you will do
Business Continuity Program Ownership
- Own and maintain DigiCert’s enterprise Business Continuity Plan (BCP), ensuring it is current, approved, and consistently applied across the organization.
- Coordinate periodic reviews and updates of the BCP to reflect organizational, system, or risk changes.
- Ensure BCP scope includes all relevant DigiCert entities, services, and supporting functions.
Business Impact Analysis (BIA)
- Coordinate and manage Business Impact Analyses (BIAs) across DigiCert’s critical business processes and systems.
- Partner with business owners and technology teams to:
- identify critical processes and dependencies
- document Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Maximum Tolerable Downtime (MTD)
- Ensure BIAs are reviewed regularly and approved by appropriate management stakeholders.
Disaster Recovery & Resiliency Oversight
- Maintain governance oversight of disaster recovery plans owned by DigiCert’s Infrastructure, Cloud and Engineering teams.
- Ensure alignment between DR plans and business continuity objectives.
- Track and report gaps between defined recovery objectives and test results.
Testing & Exercising
Develop and maintain a BCP/DR testing and exercise framework, including:
- tabletop exercises
- business continuity simulations
- coordination with technical disaster recovery tests
- Maintain an approved test schedule and ensure exercises are performed, documented, and reviewed.
- Capture lessons learned and track remediation actions to completion.
Audit, Assurance & Remediation Coordination
Serve as the primary BCP/DR governance point of contact for:
- internal audits (without performing audit activities)
- external auditors and assessors
- customer assurance inquiries
- Coordinate remediation of BCP/DR-related findings and recommendations.
- Ensure audit evidence and documentation are maintained and readily available.
Policy, Awareness & Enablement
- Support Governance-owned policies related to business continuity and resiliency.
- Partner with training and communications teams to support awareness of BCP/DR roles, responsibilities, and activation procedures.
- Assist in maintaining reference materials and guidance for continuity planning and exercises.
Reporting & Stakeholder Engagement
- Provide regular reporting on BCP/DR maturity, testing outcomes, risks, and remediation status to GRC leadership, Trust Office leadership and the CTRO.
- Act as a coordination point between Governance, Infrastructure, Engineering, Security, Legal, People Ops, and Business leaders.
What you will have
4+ years of experience in:
- Business continuity
- Disaster recovery
- Operational resilience
- Risk, Governance, or Compliance-related roles
Solid understanding of:
- BCP/DR frameworks and lifecycle management
- Business Impact Analysis methodologies
- RTO (Recovery Time Objective), RPO (Recovery Point Objective), and MTD (Maximum Tolerable Downtime) concepts
- Experience coordinating cross-functional initiatives with technical and non-technical stakeholders.
- Strong documentation, organization, and follow-up skills.
- Comfortable operating in a regulated and audit-sensitive environment.
Nice to have
- Experience with ISO/IEC 27001 or similar standards.
- Exposure to internal or external audit processes.
- Familiarity with SaaS, cloud, or highly available technology environments.
- Experience planning or supporting continuity or resilience exercises.
- Strong organizational and program management skills
- Confidence engaging with senior technical stakeholders
- Comfort operating with partial information and driving clarity
- Audit-ready mindset
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Job summary
- As Technical Content Strategist, you will operate at the intersection of product evolution, regulatory change, and customer impact. Content teams are often the first to detect shifts in product functionality, compliance requirements, and operational processes. In this role, you will transform complex technical and regulatory information into clear, trusted guidance that enables technical support, operations, and customer-facing teams to work with confidence.
- You will play a key role in shaping how knowledge flows across the organization — ensuring documentation is not only accurate, but scalable, testable, and optimized for AI-powered support and automation.
- This is a highly collaborative role working across Product, Technical Support, Operations, Compliance, Training, and AI teams, with a strong focus on continuous improvement and global alignment.
What you will do
Be a First Responder to Change
- Identify, assess, and document evolving business and technical processes, acting as an early signal for product, regulatory, and industry changes.
- Partner cross-functionally to ensure documentation reflects current processes and system behaviors.
- Establish and maintain scalable documentation lifecycle practices — ensuring knowledge stays current, not static.
Validate, Test, and Strengthen Processes
- Test new and updated workflows in real-world scenarios to ensure accuracy, usability, and clarity.
- Facilitate collaborative reviews with Product, Support, Operations, and Compliance prior to publication.
- Support adoption through enablement materials, training sessions, and knowledge transfer initiatives.
Turn Complexity into Clarity
- Research and analyze operational challenges, translating them into structured, actionable documentation.
- Develop high-quality written and multimedia content for internal teams and, where applicable, external audiences.
- Design content frameworks optimized for discoverability, reuse, and AI-powered knowledge systems.
Improve How Knowledge Is Used (Not Just Written)
- Collaborate with leadership to improve knowledge base performance and documentation-driven workflows.
- Contribute to initiatives that promote knowledge sharing, process ownership, and continuous improvement.
- Champion documentation as a strategic asset that drives operational efficiency and customer trust.
Measure Impact and Optimize
- Monitor post-publication metrics (usage, engagement, resolution contribution, search trends) to guide content improvements.
- Ensure the knowledge base remains aligned with how teams actually operate.
- Support ongoing optimization of AI-powered support channels to ensure accuracy, performance, and user satisfaction.
What you will have
- Minimum 2+ years of experience in Technical Support, Technical Writing, or Content Strategy (tertiary qualifications advantageous).
- Minimum 2+ years of technical or professional writing experience (essential) (writing sample required)
- Strong experience documenting technical processes or SaaS products.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, SharePoint, PowerPoint).
- Ability to simplify complex systems and workflows.
- Experience with knowledge management systems (Confluence, Jira etc).
- Familiarity with API's, infrastructure concepts, or cybersecurity technologies is a plus
- Experience working in cross-functional technical environments.
- Self-starter with strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Views documentation as a strategic enabler, not a final task.
- Process-oriented mindset with attention to structure and scalability.
- Comfortable managing multiple projects in a fast-paced, evolving environment.
- Holds self and others accountable to high-quality standards.
- Strong research skills with the ability to validate and synthesize information efficiently.
- Energized by the intersection of content, process optimization, and AI innovation
Nice to have
- Familiarity with PKI, SSL/TLS, code signing, email security (S/MIME), DNS, SMTP, networking protocols, or related infrastructure technologies.
- Basic understanding of APIs and system integrations
- Familiarity with Windows Server, Apache/OpenSSL, Linux, or general server administration concepts.
- Certifications such as A+, Network+, Security+, or equivalent are advantageous.
- Experience supporting multilingual or localized content initiatives is a plus.
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