Specialist: Process Engineer at Auditor-General of South Africa

Apply by: 14 October 2026

Job description

Strategic Function

• Identify areas for improvement and develop strategies to enhance business processes. 
• Optimisation of business processes to enable achievement and alignment with the strategic goals or objectives.
• Support the implementation of the business unit "Balanced Scorecard” (BSC) initiatives.

Product Management

• Analyse current business processes, systems, and digital workflows to identify inefficiencies, risks, automation opportunities, and process improvement initiatives
• Develop, maintain, and optimise AS-IS and TO-BE process models using approved process management and transformation methodologies and tools
• Define future-state processes aligned to business requirements, digital transformation objectives, operational efficiency targets, and automation opportunities
• Design and maintain end-to-end enterprise process maps that support organisational alignment, integration, and standardisation
• Define and model business architecture elements, including capabilities, processes, systems, data, and organisational objectives
• Develop and maintain enterprise business capability maps and capability maturity assessments
• Establish, maintain, and enforce enterprise process management standards, governance frameworks, methodologies, and naming conventions
• Maintain the enterprise process repository, ensuring all process documentation remains current, accurate, and compliant with governance requirements
• Document and maintain policies, procedures, standard operating procedures (SOPs), digital workflows, and knowledge assets to support operational consistency and compliance
• Facilitate process ownership, accountability, and governance across business units
• Monitor compliance with approved process standards and governance requirements
• Identify, assess, and prioritise process optimisation, digital transformation, and automation opportunities across the organisation
• Diagnose operational challenges and design innovative, technology-enabled solutions using process excellence and continuous improvement methodologies
• Support improvement initiatives through requirements elicitation, process analysis, solution design, testing, implementation, and post-implementation reviews
• Identify manual processes and forms suitable for digitisation and workflow automation
• Act as a subject matter expert in business process management, process optimisation, automation, and digital transformation
• Conduct process maturity assessments and define target maturity levels aligned with organisational objectives
• Monitor, measure, and report on process maturity, automation levels, process-to-procedure linkage, and digital transformation progress
• Define, maintain, and monitor process performance indicators (KPIs), operational metrics, baselines, and performance targets
• Analyse process performance trends and recommend corrective actions to improve efficiency, effectiveness, and value delivery
• Track, measure, and report realised benefits from process improvement, optimisation, and digital transformation initiatives
• Identify, assess, prioritise, and communicate process-related risks, control gaps, and operational impacts to relevant stakeholders
• Conduct quality assurance reviews of business processes and digital workflows to identify improvement and optimisation opportunities 
• Develop and maintain process performance dashboards, analytics, and management reports to support informed decision-making
• Prepare and communicate reports on process performance, maturity, transformation initiatives, risks, and improvement outcomes to stakeholders and leadership
• Evaluate business process improvement solutions, digital platforms, workflow technologies, and automation tools to support organisational objectives
• Assess business value, operational impact, efficiency gains, and return on investment (ROI) of proposed and implemented solutions
• Support the selection, testing, validation, implementation, and adoption of process and technology solutions
• Conduct post-implementation reviews to assess effectiveness, sustainability, user adoption, and achievement of expected benefits

Stakeholder Management

• Prepare and present process optimisation, digital transformation, performance, and risk reports to stakeholders and governance forums 
• Collaborate with business and technology stakeholders to deliver sustainable process improvements and digital transformation outcomes
• Maintain awareness of emerging process engineering, business transformation, and automation best practices to drive innovation and continuous improvement
• Assist business owners to document, standardise, and benchmark policies, procedures, and digital operating practices against global industry standards
• Build and maintain effective relationships with internal and external stakeholders to support process improvement, digital transformation, and service delivery objectives
• Engage stakeholders to understand business needs, identify performance challenges, and drive continuous improvement initiatives
• Conduct stakeholder impact assessments and communicate process, operational, and transformation risks to relevant stakeholders
• Facilitate stakeholder engagement sessions, workshops, and communications to secure alignment, buy-in, and adoption of new processes and digital solutions
• Support business readiness, change management, and user adoption activities to ensure the successful implementation of process and technology changes
• Manage and monitor service level agreements (SLAs) to ensure service performance standards are achieved
• Maintain relationships with relevant professional bodies and industry networks to promote best practices, knowledge sharing, and continuous professional development
• Engage and collaborate with business stakeholders to standardise, improve, and transform business processes
• Present process improvement recommendations, transformation roadmaps, and performance insights for review and decision-making
• Remain informed on emerging business process management practices, digital transformation trends, automation technologies, and industry best practices to drive continuous improvement

People Management

• Participate in the BU’s transformation, culture, and diversity and employment equity initiatives
• Commit to continuous learning and advancing of one’s skills to remain abreast with industry trends

Financial Management

• Contribute to the compilation of centre budget and manage project expenditure related to functional area
• Ensure compliance to the organisation’s governance processes, policies and processes
• Manage supply chain processes within own functional area

Other Responsibilities

• Perform and/or manage other projects, tasks and assignments delegated by the Senior Manager not stipulated in the role profile description as and when required

Minimum requirements

Formal Education 

• This position requires a minimum qualification of bachelor’s degree (NQF Level 7) in Computer Science, Information Systems, Information Technology, Engineering, or a related field, supporting foundational knowledge in digital transformation, systems thinking, data, and technology enablement.

Added Advantage:

• TOGAF certification (enterprise architecture), process mapping certification, and/or Business Analysis certifications (e.g., AAC, CBAP, CBDA, CCA, CCBA, CPOA, ECBA), supporting competencies in enterprise architecture, business process management, requirements analysis, and digital transformation delivery.

Experience

• Minimum of 5-7 years of related experience in business process mapping, business analysis, and/or digital transformation. Experience in process improvement, automation, and optimisation methodologies supporting digital transformation, including Six Sigma, Total Quality Management (TQM), Lean, Continuous Improvement (Kaizen), Plan-Do-Check-Act (PDCA), Root Cause Analysis (5 Whys), and Business Process Management (BPM), applied within digital, data, and technology-enabled environments will be an added advantage.