Implementation Engineer at Impact

Your Role at Impact:

• As an Implementation Engineer, you will be responsible for learning Impact’s technology and assist with proposing and implementing technical solutions for our clients. Working alongside the Onboardin and Technical Services teams, you will interact with clients (business and technology) answering questions about the integration process, best practices and Impact’s technology with the goal of getting clients live with their implementations in a timely manner.

Essential Responsibilities

• Keep up-to-date with Impact’s technology and industry updates
• Design solutions & drive technical implementation of new and existing Impact clients
• Lead technical conversations to scope and propose best solution for clients’ business needs
• Produce technical integration documentation
• Work hand-in-hand with our Onboarding team to provide best customer experience for clients and help streamline onboarding
• Support Sales and Pre-sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
• Troubleshoot client issues
•  Other duties as assigned by the Company.

Core Competencies & Required Experience

• Self-starter with a focus on creating and/or refining processes
• Voracious learner willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• Passion for solving customer issues in a fast paced environment
• Phenomenal problem-solving & troubleshooting skills
• General top level understanding of HTML, javascript, SQL, API and File transfer protocol
• Ability to communicate complex technical information to a non-technical audience
• Excellent verbal & written communication in English
• Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• Proven performance in an Integration Support, Sales Engineering, Software
• Development or related discipline, preferably in an external customer-facing capacity